Lillian Jennings
El Cajon,CA
Summary
Proven to excel in high-pressure environments, I significantly exceeded daily sales targets at Steele 94 through exceptional customer service and upselling techniques. As a Waitress at Yi Sushi, I improved guest satisfaction and retention by creating a positive team atmosphere and managing efficient table turnovers. Skilled in POS operations and embodying patience, my background enhances any fast-paced service team.
Overview
1
1
year of professional experience
Work History
Bar Waiter
Steele 94
05.2024 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Exceeded daily sales targets consistently through effective upselling strategies and personalized service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waitress Supervisor
Yi Sushi
11.2023 - 05.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Built relationships with customers to encourage repeat business.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Education
Bachelor of Communications - Public Relations
San Diego Mesa College
San Diego, CA05-2027
Skills
- Customer service
- Strong multitasking
- Cleaning and sanitization
- Order taking / phone call service
- Patience and empathy
- Payment processing
- Refunds and exchanges
- POS system operations
- Fast-paced environment
- Food safety
- Food running
- Beverage service
Timeline
Bar Waiter
Steele 94
05.2024 - Current
Waitress Supervisor
Yi Sushi
11.2023 - 05.2024
Bachelor of Communications - Public Relations
San Diego Mesa College
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