Lillian Jerzak
Palmer,AK
Summary
Results-driven Commercial Insurance Department Manager with over 15 years of experience in the insurance industry. Proven track record of effectively managing a team, increasing department efficiency, and driving revenue growth. Skilled in developing and maintaining employee relationships, analyzing procedures and workflows ensuring compliance with the industry and the agency core and values. Seeking a challenging position to utilize my expertise and contribution to the success of a progressive organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Commercial Lines Department Manager
RISQ Consulting
12.2016 - Current
- Implementing and led strategic initiatives to drive overall department structure and consistency.
- Streamlined operational processes by developing and implementing standardized procedures resulting in 40% consistency and cohesive procedures.
- Oversaw a team of 23 insurance professionals, providing mentorship and training to optimize their performance, resulting in a 25% increase in team productivity.
- Collaborated with leadership team to develop and promote cultural change, resulting in a 35% improvement in the team dynamic, employee morale, and healthy work environment.
- Collaborated with the accounting team, developing procedures and follow-ups to manage the agency receivables, resulting in a 60% increase of the collection of past due premiums.
Commercial Lines Senior Account Manager
Alaska USA Insurance Brokers
08.2013 - 12.2016
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Developed and maintained client base resulting in 90% portfolio retention.
- Managed accounts in Alaska market with a book size of over $500K revenue.
Account Manager
Team Insurance
03.2006 - 07.2013
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Manager a commercial lines book of $400K revenue and small personal lines book.
Education
High School Diploma -
Colegio Madre Cabrini
Guaynabo, PR05.1988
Skills
- Team Supervision
- Employee Scheduling
- Recruiting and Hiring
- Staff Development
- Employee Performance Evaluation
- Training and Mentoring
- Conflict Resolution
- Work Planning and Organization
- Problem-Solving
- Carrier Relationship
- Emotional Intelligence
- Bilingual
- Team Work
- Detailed Oriented
Certification
- Certified Insurance Counselor since 2012
- Certified Insurance Service Representative since 2010
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Commercial Lines Department Manager
RISQ Consulting
12.2016 - Current
Commercial Lines Senior Account Manager
Alaska USA Insurance Brokers
08.2013 - 12.2016
Account Manager
Team Insurance
03.2006 - 07.2013
High School Diploma -
Colegio Madre Cabrini
Similar Profiles
Evelyn Chua Hui PingEvelyn Chua Hui Ping
Client Case Executive at Sterling RISQClient Case Executive at Sterling RISQ
Amy CabintoyAmy Cabintoy
Verification Specialist at Sterling RisqVerification Specialist at Sterling Risq
PRAVEEN KUMARPRAVEEN KUMAR
Senior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and SolutionsSenior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and Solutions