Lillian Jones
Napoleon,OH
Summary
Consistently acquired essential skills to enhance career trajectory. Demonstrated commitment to continuous learning, resulting in improved workplace quality and efficiency. Driven to excel in current role and pursue opportunities for growth. Authorized to work in the US for any employer. Well versed and flexible in multiple different areas of expertise and constantly looking to grow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
JIM WHITE TOYOTA
05.2024 - Current
- Managed customer interactions and resolved concerns to enhance service quality.
- Oversaw warranty work and ensured compliance with safety regulations during repairs.
- Delegated tasks among employees to optimize workflow efficiency.
- Investigated recurring maintenance issues, implementing solutions to prevent reoccurrence.
- Maintained cleanliness and organization of shop environment.
- Supported technicians with various automotive needs, fostering teamwork and collaboration.
- Answered phone inquiries, effectively communicating policies and job-related information.
- Executed routine maintenance tasks, including oil changes and tire rotations.
Auto Parts Specialist
O'Reilly Auto Parts
02.2024 - 05.2024
- Monitored inventory levels and executed timely parts orders. Maintained store cleanliness to enhance customer experience. Processed cash transactions and facilitated customer sales effectively. Drove sales initiatives to exceed performance targets. Fulfilled customer orders promptly and addressed inquiries. Replaced batteries, headlights, and taillights while performing oil changes. Diagnosed engine codes to identify and resolve vehicle issues. Explained technical issues to customers, ensuring clear understanding.
Amazon Warehouse Associate
Amazon Warehouse
11.2023 - 02.2024
- Cross-trained in ship-dock operations and Pack singles to enhance versatility.
- Demonstrated ability to manage time effectively while working independently or collaboratively.
- Maintained high productivity by actively engaging in tasks and responsibilities.
- Consistently lifted up to 35 pounds and stood for extended periods without issue.
- Adapted quickly to new training, ensuring smooth integration into operations.
- Emphasized attention to detail to deliver quality work efficiently.
- Executed tasks with a focus on speed and accuracy, minimizing errors.
Shipping and Receiving Associate
Miami Industrial Trucks
12.2022 - 10.2023
- Managed inbound and outbound deliveries to ensure timely service. Assisted customers and associates in resolving issues efficiently. Oversaw communication via emails, phone calls, and in-person interactions. Utilized multiple computer systems to enhance operational efficiency. Generated and dispatched quotes for customer inquiries. Collaborated with departments to maintain warehouse cleanliness. Maintained accurate inventories for shop and road technology. Demonstrated eagerness to acquire new skills for career advancement.
Chiefs Produce Assistant Manager
Chief Supermarket
07.2022 - 11.2022
- Transitioned from cashier to officer worker, enhancing customer service experience. Managed front end operations, overseeing financial transactions and paperwork. Assisted customers with inquiries and provided solutions to enhance satisfaction. Promoted to Manager on Duty for night shifts, coordinating store operations. Trained new hires and supported various departments as needed. Advanced to Assistant Manager in Produce Department, managing orders and inventory. Oversaw paperwork and stocking processes to ensure efficient department operations. Expanded responsibilities to include receiving department tasks alongside APM position.
Dollar General Lead Sales Associate
Dollar General
09.2022 - 10.2022
- Organized and stocked sales floor, ensuring optimal product placement and availability.
- Managed cash transactions with accuracy and efficiency.
- Trained new employees to enhance team performance and service quality.
- Oversaw shipping, receiving, and comprehensive inventory management processes.
- Utilized computer systems for effective scheduling and point-of-sale operations.
Customer Service Associate
Lowe's Home Improvement
08.2021 - 07.2022
- Operated various power equipment and machinery, ensuring optimal performance across operations. Trained new hires to enhance team capability and efficiency. Managed multiple departments independently, demonstrating versatility and leadership. Communicated effectively with customers and staff to maintain service quality.
Hostess/Server
China Dragon
08.2016 - 07.2021
- Delivered exceptional customer service by greeting and seating guests promptly.
- Demonstrated extensive menu knowledge, including specials and preparation methods, to assist customers.
- Managed multiple tables during peak hours while delivering personalized service.
- Accurately processed cash transactions using point-of-sale systems in compliance with policies.
- Resolved guest complaints efficiently, ensuring high levels of satisfaction.
- Maintained cleanliness of dining areas and service equipment to meet health standards.
- Trained new waitstaff on restaurant policies and menu knowledge to uphold service quality.
Education
High school diploma -
Napoleon High School
Napoleon, OH05.2021
Skills
- Shipping & Receiving
- Google Suite
- Hospitality
- Oil Change
- Analysis skills
- Recruiting
- Pallet Jack
- Interviewing
- Microsoft Access
- Management
- Design
- Warehouse experience
- Negotiation
- Supervising Experience
- Inventory control
- Inventory Control
- Food safety
- Data entry
- Planograms
- Supervising experience
- Freight Experience
- Retail Management
- Front desk
- Merchandising
- Writing skills
- Organizational skills
- Inventory management
- Mechanic Experience
- Load & Unload
- Customer orientated
- Retail management
- Pricing
- Retail Sales
- Shipping & receiving
- Creative
- Reliable
- Warehouse Experience
- Automotive repair
- Google Docs
- Order Picking
- Cash handling
- Load & unload
- Customer service
- Forklift
- Upselling
- Order entry
- Microsoft Excel
- Mobile devices
- Cleaning
- Serving
- Vehicle maintenance
- Driving
- Mechanical Knowledge
- Restaurant experience
- Time Management
- Produce Experience
- Pallet jack
- Power tools
- Host/hostess experience
- Proofreading
- Sales
- Cash Handling
- Time management
- Assistant Manager Experience
- Produce
- Guest services
- Fraud prevention and detection
- POS
- Conflict management
- Employee evaluation
- Windows
- Manufacturing
- Microsoft Powerpoint
- Computer skills
- Assistant manager experience
- Microsoft Word
- Administrative experience
- Microsoft Outlook
- Leadership
- Cash register
- Typing
- Independent
- English
- Quality control
- Microsoft Office
- Order picking
- Grocery store
- Hand tools
- Budgeting
- Freight
- Food Safety
- Quick thinking
- Store Management Experience
- Outbound sales
- Guest relations
- Host/Hostess
- Automotive diagnostics
- Phone etiquette
- Retail sales
- Communication skills
- Easily trained
- Quality assurance
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Sales support
- Operation Monitoring
- Team building expertise
- Database administration
- Strong leadership
- Employee relations
- Positive attitude
- Problem-solving
- Reliable and responsible
- Multitasking and organization
- Goal oriented
- Workplace safety
- Critical thinking
- Team leadership
- Trustworthy and honest
- Crew leadership
- Verbal and written communication
- Employee training and development
- Customer service management
- Relationship building
- Heavy equipment operation
- Office administration
- Operational efficiency
- Outgoing and energetic
- Flexible schedule
- Employee supervision
- Service quality management
- Leadership development
- Strategic business planning
- Work Planning and Prioritization
- Technical troubleshooting
- Analytical thinking
- Conflict resolution
- Service and parts teams management
- Task delegation
- Documentation and reporting
- MS office
- Workflow management
- Preventive Maintenance
- Mechanical diagnostics
- Interpersonal relationships
- Project management
- Financial controls
- Risk management
- Budget control
- Data management
- Client retention strategies
- Supply ordering
- After-sales support
- Rapport building
- Service order flow
- Vendor sourcing
- Service delivery optimization
- Microsoft Excel expertise
- Microsoft Excel proficiency
- Microsoft Excel and PowerPoint
- Microsoft outlook, word, and Excel
- Excellent recordkeeping skills
- Excellent phone demeanor
- Excellent problem solver
- Microsoft applications
- Communication excellence
- Excellent technical skills
- Competency in Microsoft office suite
Certification
- Maintence Certification
- June 2024 to Present
- Toyota maintenance certification
- Driver's License
- July 2019 to December 2028
- Legal Drivers license updated in 2023
- Forklift Certification
- August 2021 to October 2023
- Was forklift trained and certified to both Lowes Home Improvement, as well as Miami Industrial Trucks.
- Pallet Jack Certification
Timeline
Assistant Service Manager
JIM WHITE TOYOTA
05.2024 - Current
Auto Parts Specialist
O'Reilly Auto Parts
02.2024 - 05.2024
Amazon Warehouse Associate
Amazon Warehouse
11.2023 - 02.2024
Shipping and Receiving Associate
Miami Industrial Trucks
12.2022 - 10.2023
Dollar General Lead Sales Associate
Dollar General
09.2022 - 10.2022
Chiefs Produce Assistant Manager
Chief Supermarket
07.2022 - 11.2022
Customer Service Associate
Lowe's Home Improvement
08.2021 - 07.2022
Hostess/Server
China Dragon
08.2016 - 07.2021
High school diploma -
Napoleon High School
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