Lillian Jones
Lubbock
Summary
Dedicated Customer Service Professional with experience in high-pressure environments. Expertise in conflict resolution and ensuring passenger comfort and safety. Committed to delivering exceptional service and fostering positive client experiences. Strong interpersonal skills and positive attitude contribute to effective communication and service excellence.
Overview
2
2
years of professional experience
Work History
Bartender
BJ's Restaurant & Brewhouse
02.2025 - Current
- Mixed and served beverages following established recipes and customer preferences.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Engaged with customers to provide exceptional service and address inquiries.
- Collaborated with kitchen staff to coordinate timely food and drink orders.
- Assisted in training new bartenders on menu items and service standards.
- Monitored inventory levels, restocked supplies, and reported shortages as needed.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Patient Service Specialist
Shannon Medical Center
01.2024 - 02.2025
- Enhanced service efficiency by managing patient check-in processes effectively.
- Optimized healthcare resource utilization through coordinated appointment scheduling.
- Improved billing accuracy by assisting patients with insurance verification processes.
- Facilitated communication with medical staff by responding to patient inquiries promptly.
- Ensured compliance with privacy regulations by maintaining electronic health records accurately.
- Maintained HIPAA compliance by handling sensitive documents with strict confidentiality.
Server
The Original Henry's
12.2023 - 06.2024
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat visits.
- Managed multiple tables simultaneously, demonstrating strong time management and organizational skills.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
San Angelo Central Highschool
San Angelo, TX05-2024
Skills
- Customer service
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Hospitality service expertise
- Service-oriented mindset
- Beverage preparation
- Drink preparation techniques
- Strong multitasking
Timeline
Bartender
BJ's Restaurant & Brewhouse
02.2025 - Current
Patient Service Specialist
Shannon Medical Center
01.2024 - 02.2025
Server
The Original Henry's
12.2023 - 06.2024
High School Diploma -
San Angelo Central Highschool