Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Jordan

Westerly,RI

Summary

Dynamic and detail-oriented professional with a proven track record at Darlington Fabrics, excelling in problem-solving and teamwork. Recognized for enhancing product quality and training new operators. Adept at multitasking in fast-paced environments, with strong customer service skills and proficiency in POS systems, ensuring efficient operations and high satisfaction.

Overview

10
10
years of professional experience

Work History

Operator 1

Darlington Fabrics
07.2018 - Current
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Conducted comprehensive training for new operators, enhancing team skills and performance.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Crew Person

McDonald's
10.2017 - 01.2021
  • Assisted in reducing wait times by effectively managing the register during peak hours.
  • Effectively managed high-stress situations while maintaining a calm demeanor and professional attitude.
  • Completed daily opening and closing procedures, ensuring store readiness for optimal operation.
  • Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
  • Maintained a clean working environment for improved efficiency and safety standards.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Handled customer complaints professionally, resolving issues promptly while maintaining rapport.
  • Worked front counter, drive-thru and other areas.

Clerk

Get Fired Up
10.2017 - 04.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Host, assist, and clean up for large and small parties for kids and adults.
  • Aided customers when needed.
  • Used a cash register.

Barista

Starbucks
11.2015 - 09.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

High School Diploma And Culinary Certifications

Exeter Job Corps Academy
Exeter, RI
11.2015

Skills

  • Attention to detail
  • Problem-solving
  • Teamwork or solitary work
  • Use of POS Systems
  • Multi tasking and communication skills
  • Fast paced environment
  • Customer Service skills

Timeline

Operator 1

Darlington Fabrics
07.2018 - Current

Crew Person

McDonald's
10.2017 - 01.2021

Clerk

Get Fired Up
10.2017 - 04.2018

Barista

Starbucks
11.2015 - 09.2016

High School Diploma And Culinary Certifications

Exeter Job Corps Academy

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Lillian Jordan