Lillian Kittrell
1220 East Green Drive,NC
Summary
I am professional with extensive experience at United Parcel Service (UPS) in truck unloading and material handling. My ability to enhance operational efficiency through effective teamwork and attention to detail. Recognized for exceptional customer service skills and a strong work ethic, ensuring a safe and organized work environment and also my customer service and communication skills in retail and food customer service environment as well. I am adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Overview
3
3
years of professional experience
Work History
Truck Unloader
United Parcel Service, UPS
3100 Flagstone St, Greensboro, NC 27406
07.2025 - Current
- I Stocked shelves with merchandise, ensuring optimal product placement and availability.
- I Maintained cleanliness and organization in store aisles to enhance customer shopping experience.
- I Assisted customers in locating products, providing excellent service.
- I Executed daily cleaning tasks to uphold store standards and compliance with safety regulations.
- I Adapted quickly to changing priorities while maintaining focus on customer satisfaction and team goals.
Personal Shopper
Harris Teeter Grocery Store
265 Eastchester Drive, High Point, NC 27262
10.2024 - 06.2025
- I Oversaw organization and packing of groceries to enhance customer satisfaction during pickup.
- I Collaborated with team members to streamline shopping processes and improve service efficiency.
- I Implemented feedback systems to gather customer insights and address concerns effectively.
- I Analyzed shopping patterns to suggest inventory adjustments, optimizing stock levels for demand.
Cashier Team Lead
Wendy’s
2710 S Main Street, High Point, NC 27263
01.2024 - 09.2024
- I Led cashier team in delivering exceptional customer service and maintaining store standards.
- I Trained new cashiers on operational procedures and customer interaction techniques.
- I Oversaw daily cash handling processes, ensuring accuracy and compliance with company policies.
- I Resolved customer inquiries and issues to enhance overall satisfaction and loyalty.
- I Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Shelf Stocker
Food Lion Grocery
140 E Fairfield Rd Unit 101, High Point, NC 26264
02.2023 - 12.2023
- I Stocked shelves with merchandise, ensuring optimal product placement and availability.
- I Maintained cleanliness and organization in store aisles to enhance customer shopping experience.
- I Assisted customers in locating products, providing excellent service.
- I Executed daily cleaning tasks to uphold store standards and compliance with safety regulations.
- I Adapted quickly to changing priorities while maintaining focus on customer satisfaction and team goals.
Education
High School Diploma -
High Point Central High School
801 Ferndale Blvd, High Point, NC 27262Skills
Truck Unloading
Warehouse Safety Procedures
Adaptable to Change
Truck Loading
Following Instructions
Proper Lifting Techniques
Sorting and Stacking
Workplace Cleanliness
Heavy Lifting Proficiency
Scanner Operation
Material Handling Equipment
Work Ethic and Integrity
Customer Assistance
Customer Service
Time Management Skills
Cash Handling
Cleaning and Sanitizing
Team Collaboration
Reliability and Punctuality
Order Taking
Product Restocking
Attention to Detail
Flexible Schedule
Prioritizing Orders
Upbeat and Outgoing Attitude
Teamwork and Collaboration
Friendly and Positive Attitude
Multitasking Abilities
Excellent Communication
Verbal Communication
Calm Under Pressure
Accomplishments
I once was going to become a shift lead manager at Wendy’s my work ethic is so good but I declined it I may had felt like that would been a lot on me at the same time that shows that I was being a good team member for the 9 months I was working there and put in alot of work. I was working extra shifts on my off days coming in for people but I didn’t mind it and I always will carry the work ethic I have with me because one day I might become a manager again and not decline it. I was and is truly proud of myself for the big promotion I was given that is something great that I will always remember.
Professional Refrences
Mr.David Freeman
(336-346-4431)
Timeline
Truck Unloader
United Parcel Service, UPS
07.2025 - Current
Personal Shopper
Harris Teeter Grocery Store
10.2024 - 06.2025
Cashier Team Lead
Wendy’s
01.2024 - 09.2024
Shelf Stocker
Food Lion Grocery
02.2023 - 12.2023
High School Diploma -
High Point Central High School