Lillian Klasen
Arbys Resturant
Las Cruces,NJ
10
years of professional experience
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Work History
Cashier Team Lead
2 Months- Supervised daily cash handling processes to ensure accuracy and compliance with company policies.
- Trained new cashiers on customer service protocols and operational procedures, enhancing team efficiency.
- Implemented inventory control measures, reducing discrepancies and streamlining stock management practices.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels within store operations.
- Analyzed transaction data to identify trends, informing strategic decisions for promotional initiatives and staffing needs.
- Developed training materials that enhanced onboarding experience for new hires, increasing retention rates within the team.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Backline Cook
3 Months- Prepared and assembled sandwiches according to Arby's specifications and standards.
- Ensured food safety compliance by adhering to sanitation and health regulations.
- Operated kitchen equipment efficiently, including fryers, grills, and slicers.
- Assisted in training new team members on food preparation techniques and safety protocols.
- Assisted front-of-house staff in addressing guest concerns promptly and professionally, resulting in improved customer experiences.
- Adhered to company policies regarding uniform dress code, punctuality, attendance records, and overall professional conduct.
- Demonstrated adaptability when facing unexpected challenges in the fast-paced kitchen environment.
Bartender
11 Months- Poured and served wine, beer, and cocktails to patrons at the bar.
- Prepared and served a variety of beverages to customers efficiently.
- Maintained knowledge of bar and menu options to craft tailored drink recommendations that enhanced guest experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Managed inventory and restocked supplies to ensure uninterrupted service during shifts.
- Monitored guests' alcohol consumption to ensure responsible service and compliance with legal regulations.
- Checked and verified identification cards to ensure legal age before serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender
5 Years 4 Months- Prepared and served diverse beverages, enhancing customer satisfaction and repeat business.
- Engaged with customers, fostering a welcoming atmosphere that encouraged return visits.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink recipes and customer service standards.
- Maintained cleanliness and organization of the bar area at all times.
- Handled cash transactions accurately, ensuring smooth operations during peak service times.
- Monitored customer behavior to ensure responsible alcohol service compliance.
- Performed opening and closing duties including restocking supplies.
Bartender
2 Months- Ensured sanitation of bar area, glassware, utensils, and equipment to maintain health standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained comprehensive knowledge of bar and menu options to expertly prepare drinks and provide food recommendations.
- Cleansed glasses with sanitizing solution after each use.
- Tracked bar tabs and seamlessly transferred open tabs to dining area for wait staff, enhancing service efficiency.
- Sanitized glasses using a cleaning solution after each use to maintain hygiene standards.
Bartender
2 Years 8 Months- Provided excellent customer service in fast-paced restaurant environment.
- Trained new servers on menu details and service protocols to improve service consistency.
- Provided exceptional service to high volume of daily customers.
- Resolved guest complaints promptly, contributing to improved customer satisfaction.
- Maintained knowledge of menu items to answer customer inquiries effectively.
- Assisted in training new servers on menu details and service protocols.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash transactions and processed payments efficiently.
- Operated POS terminals for order input, bill splitting, and total calculations to streamline payment processes.
Bartender
3 Months- Delivered exceptional customer service by greeting guests and promptly addressing inquiries to enhance guest experience.
- Restocked beverage cart before each shift to ensure availability and adherence to inventory standards.
- Operated the cash register accurately to process payments from customers.
- Restocked beverages at beverage cart before each shift according to established inventory levels.
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured compliance with age requirements for alcoholic beverage consumption by checking identification for all patrons.
Education
Some College (No Degree) - Graphic And Digital Design
Some College (No Degree) - Archeology
Skills
Drink preparation
Bartender customer service
Customer service
Fast-paced service
Cleanliness and hygiene
Service expertise
Performance improvement
Customer engagement
Customer relationship management
Effective communication
Attention to detail
Time management
Multitasking
Strong multitasking
Conflict resolution
Conflict de-escalation
Complex Problem-solving
Team collaboration
Highly reliable
Collaborative mindset
Engaging personality
Excellent judgment
Conflict de-escalation
Cash handling
Problem-solving
Team leadership
Flexible schedule
Positive attitude
Team management
Cash register operation
Cash handling expertise
Store opening and closing
Money handling
Product restocking
Heavy lifting
Product knowledge
Policy enforcement
Multitasking and organization
Clear communication
Escalation handling
Staff training
Timeline
Cashier Team Lead
Growild
07.2026 - CurrentRead More
Backline Cook
Arbys Resturant
06.2026 - CurrentRead More
Bartender
Buffalo Wild Wings
06.2025 - 05.2026Read More
Bartender
BUFFALO WILD WINGS
01.2020 - 05.2025Read More
Bartender
ROCK TAVERN
10.2019 - 12.2019Read More
Bartender
GREYSTONE GOLF COURSE
05.2017 - 08.2017Read More
Bartender
BUFFALO WILD WINGS
01.2017 - 09.2019Read More
New Mexico State University
Some College (No Degree) from Archeology
Read More
Minnesota State University Moorhead
Some College (No Degree) from Graphic And Digital Design
Read More