Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Knoth

Fort Worth,TX

Summary

Energetic and results-driven shift supervisor with over 5 years of experience in high-volume, customer-focused environments. Adept at team leadership, problem-solving, and multitasking under pressure. Known for fostering team collaboration and delivering exceptional customer experiences. Currently pursuing a B.A. in English with a minor in Education. Seeking to leverage strong interpersonal and leadership skills into a general operations, administrative, or customer service role.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2022 - Current
  • Managed daily cash operations averaging $6,000 per shift, ensuring accuracy and adherence to Starbucks security protocols.
  • Directed floor operations and implemented real-time partner rotation strategies, boosting collaboration and reducing customer wait times during peak hours.
  • Adapted staffing models and service flow on the fly using scheduling tools and POS systems to maintain service quality and operational flow.
  • Resolved customer concerns and partner conflicts promptly using active listening and company escalation procedures to sustain a positive Third Place environment.
  • Supervised teams of 3–10 partners per shift, fostering engagement through consistent coaching, team huddles, and recognition, which helped improve morale and reduce turnover.

Barista

Starbucks
01.2019 - 01.2022
  • Fostered loyal customer relationships by providing personalized service and remembering regular customers' preferences, contributing to repeat visits.
  • Prepared handcrafted beverages to Starbucks quality standards with 95%+ order accuracy during high-volume shifts.
  • Managed drive-thru and in-store orders simultaneously using POS and mobile ordering systems, maintaining speed and accuracy under pressure.
  • Processed $100–$300 in cash and card transactions per shift with 100% drawer accuracy and compliance.
  • Ensured smooth team coordination by communicating shift needs and order flow through headset systems and daily floor huddles.
  • Recognized twice as “Partner of the Quarter” for exceptional service and teamwork; regularly received positive feedback from customers and shift supervisors.

Education

Bachelor of Arts - English, Minor in Education

Arizona State University
Tempe, AZ
10-2025

Skills

  • Team Leadership & Supervision
  • Customer Service & Engagement
  • Conflict Resolution
  • Multitasking in Fast-Paced Settings
  • Cash Handling & POS Management
  • Communication & Collaboration
  • Time Management
  • Adaptability
  • Employee training
  • Workplace safety

Timeline

Shift Supervisor

Starbucks
01.2022 - Current

Barista

Starbucks
01.2019 - 01.2022

Bachelor of Arts - English, Minor in Education

Arizona State University

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