Lillian Lara
Fresno,CA
Summary
Reliable and upbeat customer service successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
Work History
Sales Associate
Marshalls Department Store
02.2014 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Relief Manager
Storage Max
10.2012 - 07.2015
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Opened and closed location and to uphold successful operations strategies and maximize business success.
- Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
Visalia Adult School
Visalia, CA08.1997
No Degree -
Galen College of Medical And Dental Assistants
Visalia, CA10.1984
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Listening Skills
- Reliable and punctual
- Multi-tasking strength
- Exceptional customer service
- Outgoing Personality
- Stocking and Receiving
- Retail Store Operations
- Friendly and Helpful
- Honest and Dependable
Timeline
Sales Associate
Marshalls Department Store
02.2014 - Current
Relief Manager
Storage Max
10.2012 - 07.2015
GED -
Visalia Adult School
No Degree -
Galen College of Medical And Dental Assistants