Lillian Lavery

Oversaw development operations and communications strategies, including social media, newsletters, and public relations, to broaden outreach and deepen community impact. Served as a member of the executive leadership team, contributing to strategic planning and mission-driven decision making.

Recruited, trained and supervised a robust network of volunteers, ensuring consistent support for events, programs, and daily shelter operations while fostering a culture of recognition and retention.

Delivered responsive and courteous customer service, handling handling a high volume of inbound and outbound calls, inquiries related to deliveries, billing, and account status for residential and commercial heating oil clients. Managed daily accounts payable functions, including invoice processing and vendor communications.

• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.