Lillian Marie Lawler
Fort Lauderdale,FL
Summary
Proven account manager with expertise in consultative negotiation strategies and a strong history of building successful customer relationships. Committed to customer satisfaction and optimizing processes to drive results.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Zerofox, Incorporated
07.2024 - Current
- Managed over 100 customer relationships and ensure customer satisfaction through consultative support and proactive communication while identifying at risk customers
- Collaborate with internal teams to deliver tailored solutions that optimize product adoption and customer success
Account Manager
Zerofox, Incorporated
01.2023 - 07.2024
- Achieved over 100% to goal earning Presidents Club for FY24
- Maintained portfolio of clients, increasing revenue and satisfaction through personalized solutions and consistent follow-ups
- Collaborated with internal stakeholders to introduce new products, contributing to an increase in annual revenue
Account Manager
Salesintel, Incorporated
02.2022 - 12.2022
- Overachieved sales goals while managing 150 accounts across various business types from startups to enterprise clients
- Developed and implemented strategies to enhance client sales and marketing efforts, directly contributing to increased ROI
- Collaborated with internal teams to drive new product adoption, leading to improved customer success and retention
Customer Success Manager
Salesintel, Incorporated
09.2021 - 02.2022
- Onboarded and trained 50+ new customers, providing in-depth product expertise to maximize marketing campaign outcomes
- Acted as a liaison between clients and the research team to ensure proper expectations and deadlines were met
Territory Manager
Electrostim Medical Services Incorporated
11.2020 - 09.2021
- Rebuilt over 70 client relationships in a previously abandoned book of business, using personalized engagement and industry expertise
- Increased monthly and annual revenue through consistent follow-ups and product education presentations
- Consulted clients on the benefits of electrostimulation, garments, and bracing solutions for physical impairments
Territory Manager
Waste Management
04.2019 - 09.2020
- Revitalized neglected accounts, securing 35% of contracts and maintaining a 99% retention rate across 170 accounts
- Increased book of business revenue by $73.5K per month and $881.5K annually through proactive sales and consultative solutions
Inbound Account Manager
Waste Management
12.2017 - 04.2019
- Managed customer inquiries, cancellations, service changes, and new business opportunities, ensuring a high level of customer satisfaction
- Collaborated with a team to meet goals and applied sales techniques to create positive outcomes for the business
Education
Bachelor of Science - Mass Communication, Concentration in Advertising
Towson University
Towson, MD05.2017
Skills
- Sales Platforms: Salesintel
- Sales Platforms: LinkedIn Sales Navigator
- CRM & Analytics: Salesforce
- CRM & Analytics: Churnzero
- CRM & Analytics: margin/profitability analysis
- Customer Success: onboarding
- Customer Success: training
- Customer Success: relationship management
- Sales Strategy: consultative sales techniques
- Sales Strategy: driving customer value
- Sales Strategy: retention
Awards and Certifications
Presidents Club Achiever Fiscal Year 2024
Sandler Training Method Certified
Zerofox Platform Certified
Timeline
Customer Success Manager
Zerofox, Incorporated
07.2024 - Current
Account Manager
Zerofox, Incorporated
01.2023 - 07.2024
Account Manager
Salesintel, Incorporated
02.2022 - 12.2022
Customer Success Manager
Salesintel, Incorporated
09.2021 - 02.2022
Territory Manager
Electrostim Medical Services Incorporated
11.2020 - 09.2021
Territory Manager
Waste Management
04.2019 - 09.2020
Inbound Account Manager
Waste Management
12.2017 - 04.2019
Bachelor of Science - Mass Communication, Concentration in Advertising
Towson University
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