Lillian Leon De La Paz
Whittier,CA
Summary
Versatile Traffic Manager being the central point of contact for all team professionals. Excellent communication and conflict management skills with a good sense of how to balance work and keep everyone focused on achieving targets. Ready to bring 34+ years of experience in the field to a challenging new position with room for growth. Accomplished in handling high workload of projects. Decisive leader with good people, organizations and problem-solving skills. Proficient in Cargowise system. Seasoned project management professional well-versed in overseeing work from concept through closure.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Import Traffic Manager
ClearFreight
Los Angeles, CA
08.2006 - Current
- In change of the import traffic department managing a group of 8 individuals, Air and Ocean Imports.
- In charge of department profitability, managed ocean carrier contracts, and overseas agent relationships.
- Managed to grow the department by 75% in personal and gross profits.
- Learned and trained staff on Cargowise system, making sure all staff is Cargowise certified user, exploring all the resources the system has to offer and implementing to provide added service to our clients.
- Member of an agent committee within the company, researched the many agent networks to become members and participated on all worldwide conferences securing many agent partnerships that would bring value to the company by increasing business and revenue.
- Contributed with sales efforts by bringing new accounts to the company.
- In charge of servicing our sales team by providing them the best customer service for their clients, assisting them with reliable information on rates and service to obtain and retain clients, assisting them with quotes and customer visits as needed.
- Handled all aspects of managerial duties, hiring, terminations, salary determination, yearly reviews, goal setting, payroll, bonus allocation, etc.
- In charge of running reports to manage costs, and productivity, as well as providing and setting up reports for clients to keep track of their shipments.
- In charge of setting up new clients and giving them access to our online portal, keep track of data integrity for better success.
- In charge of company wide Traffic Departments integration of Industry compliance, company's policies, guidelines and procedures, including company wide audits to ensure implementation.
Import/Sales Export Manager
Fleischer freight services
Los Angeles, CA
11.1996 - 08.2006
- I came to this company to start their Freight Forwarding Department, this company was mainly a customs broker (Richard G. Fleischer CHB) and I was asked to come on board to start their Freight Forwarding department (Fleischer Freight Services). I went through the set up of IATA licensing, FMC licensing, overseas agents relationships, etc.
- I handled operations A-Z including customs clearance, HTS classifications for customs clearance filing and release. I set up the shipments door to door on imports and exports.
- Handled all aspects of operations, including quoting, international, local and domestic freight transportation, quoting and billing.
- Managed costs and maximized profits by negotiating rates with ocean carriers, airlines and domestic carriers.
- Managed a group of 3 individuals, I implemented an operating system and trained staff accordingly.
Import and Export Coordinator
Rical Express
Los Angeles, CA
10.1990 - 10.1996
- In charge of all import and export operations and coordination from A - Z on both imports and exports.
- Communication with overseas agents, customers and local vendors
- Set up of new accounts, managing costs and maximizing profits by negotiating rates with origin agents, ocean carriers and airlines as well as local vendors in the USA for local and domestic moves.
Export Coordinator
Omni Express
Los Angeles, CA
09.1988 - 09.1989
- Started as a trainee handling air export shipment documentation, then moved on to handle letter's of credit and all aspects of setting up exportations, including but not limited to providing customer service, handling quotes, billing and all documentation to complete the handling of door to door international movements.
Education
Associate of Arts -
Rio Hondo College
Whittier, CA05-1992
Skills
- Cargowide system user
- Sales driven
- Cargowise reports and analitics
- Customer Service
- Service Contract Negotiator
- Managerial skills
Certification
- Cargowise certified user
- HazMat Certified
Languages
Spanish
Professional
English
Professional
Timeline
Import Traffic Manager
ClearFreight
08.2006 - Current
Import/Sales Export Manager
Fleischer freight services
11.1996 - 08.2006
Import and Export Coordinator
Rical Express
10.1990 - 10.1996
Export Coordinator
Omni Express
09.1988 - 09.1989
Associate of Arts -
Rio Hondo College
- Cargowise certified user
- HazMat Certified
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