Lillian Little
Ashdown,AR
Summary
Organized and dedicated Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
King Medical Clinic
05.2017 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage on multiple provider portals.
- Supported office staff and operational requirements with administrative tasks.
- Invoiced patients accurately in line with charging guidelines.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Medical records custodian
Secretary/Financials
Poor Mans Repair
01.2009 - Current
- Create invoices, maintain bank statements, accounts payable
- This is my husbands self employment business, I handle all the correspondence and bill payment for our company
Medical Receptionist
Family Medical Associates
01.2009 - 05.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Supported office staff and operational requirements with administrative tasks.
Assistant Manager/Cook
Sonic
04.2004 - 08.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Maintained food safety and sanitation standards.
Education
Paramedic - Emergency Medicine
Texarkana College
Texarkana, TX05.1996
Diploma -
Ashdown High School
Ashdown, AR05.1994
Emergency Medical Technician - Emergency Medicine
Cossatot Community College of The University of Arkansas
Hope, AR02.1994
Skills
- Front Desk Operations
- Medical Terminology
- Office Administration
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Electronic Medical Records
- EMR / EHR
- Customer Service
- Organization and Time Management
- Data Entry
- Telephone Etiquette
- Appointment Scheduling
- Microsoft Office
Timeline
Medical Receptionist
King Medical Clinic
05.2017 - Current
Secretary/Financials
Poor Mans Repair
01.2009 - Current
Medical Receptionist
Family Medical Associates
01.2009 - 05.2017
Assistant Manager/Cook
Sonic
04.2004 - 08.2009
Paramedic - Emergency Medicine
Texarkana College
Diploma -
Ashdown High School
Emergency Medical Technician - Emergency Medicine
Cossatot Community College of The University of Arkansas