Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Lohse

Gainesville,FL

Summary

Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.

Dynamic professional with a proven track record at Cosmic Creamery, excelling in customer service and effective multitasking. Skilled in cash handling and fostering customer engagement, I consistently maintained a clean, organized workspace. Trained new hires, enhancing team efficiency by 20%. Adept at nurturing relationships and resolving conflicts with empathy and professionalism.

Childcare professional with background in providing attentive and nurturing care. Known for creating engaging and educational activities that support child development. Highly reliable and adaptable, with strong emphasis on teamwork and achieving positive outcomes.

Overview

5
5
years of professional experience

Work History

Family Nanny

Mikayla Worthen
09.2020 - 08.2025
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Negotiated conflicts among siblings, teaching valuable lessons in communication and compromise.

Ice Cream Server

Cosmic Creamery
12.2024 - 05.2025
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Trained new hires on company procedures and best practices, ensuring seamless integration into the team.

Hostess

Frigate’s Waterfront Bar & Grill
03.2024 - 07.2024
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Answered phone calls to take orders, give information and document reservations.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Hostess

River Rocks
09.2023 - 03.2024
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Hostess

Charlie And Jakes
10.2022 - 03.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Satellite High School
Satellite Beach FL

Associate of Science - Biological Sciences

Santa Fe College
Gainesville, FL
08-2027

Skills

  • Customer service
  • Customer engagement
  • Professional appearance
  • Cash handling
  • Safety awareness
  • Effective multitasking
  • Phone etiquette
  • Infant care experience
  • Cleaning and sanitizing

Timeline

Ice Cream Server

Cosmic Creamery
12.2024 - 05.2025

Hostess

Frigate’s Waterfront Bar & Grill
03.2024 - 07.2024

Hostess

River Rocks
09.2023 - 03.2024

Hostess

Charlie And Jakes
10.2022 - 03.2023

Family Nanny

Mikayla Worthen
09.2020 - 08.2025

High School Diploma -

Satellite High School

Associate of Science - Biological Sciences

Santa Fe College

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