Lillian Lose
Charleston,SC
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Hamby Catering & Events
10.2023 - Current
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Waitress/Bartender
Pink Cactus
04.2023 - 10.2023
- Named Shift Leader/Manager for the business
- Worked through the social media branding and profiles
- Made and served cocktails by memory
- Worked up to 40 hours per week
- Kept server areas clean and stocked to increase efficiency while working tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Retail/Fragrance Teacher
Tijon Perfume Lab
05.2023 - 08.2023
- Presented hands on classes for clients to create their own fragrances
- Worked with top, middle, and bottom notes of fragrance scents
- Responsible for approving or rejecting scent batches as finished products
- Learned in depth knowledge of specific characteristics between fragrances
- Attracted customer attention through scents, atmosphere, and interpersonal skills
Waitress
Eleven81
03.2020 - 03.2023
- Worked to accommodate patrons with personal dietary preferences and restrictions
- Accurately handled all financial transactions
- Helped train new employees
- Served large parties of 25-50 customers with organization and upheld high standards
- Worked with Aloha and Toast POS systems
Waitress
Islander71
04.2022 - 08.2022
- Prepared tables by setting up linens, silverware, and glassware
- Accurately communicated customers orders to kitchen staff through a POS system, as well as billing
- Answered questions about menu items and recipe ingredients
- Trained new staff and led by example
- Organized the environment of the layout
- Participated in a wine and liquor tasting course
- Memorized a large menu of 25+ wines, as well as local food and draft items
Hostess
Mex1
12.2017 - 01.2019
- Directed and maintained large waits
- Organize reservations and accommodate for customers
- Prepare seating arrangements and rotations
- Greet and communicate with customers
- Inspected cleanliness and desired supply levels
Education
Associate of Arts - Journalism
Trident Technical College
Charleston, SC12.2023
High School Diploma -
Wando High School
Mount Pleasant, South Carolina06.2020
Skills
- Adobe Photoshop
- Canva Editing
- Digital Marketing
- Video Production
- Social Media Management
- Content Creation
- Wine and Liquor Service
- Customer Service
- Product Promotion
- Product and Service Sales
- Sales Expertise
- Guest Relations
- Hospitality and Accommodation
Timeline
Sales Associate
Hamby Catering & Events
10.2023 - Current
Retail/Fragrance Teacher
Tijon Perfume Lab
05.2023 - 08.2023
Waitress/Bartender
Pink Cactus
04.2023 - 10.2023
Waitress
Islander71
04.2022 - 08.2022
Waitress
Eleven81
03.2020 - 03.2023
Hostess
Mex1
12.2017 - 01.2019
Associate of Arts - Journalism
Trident Technical College
High School Diploma -
Wando High School
Additional Experience
One80 Place, Homeless Shelter - Volunteer
- 2020-Present
- Over 200 service hours completed
- Train new volunteers, helping them develop a strong commitment to community service
- Helped prepare food and dish out meals to over 100 local people per day
- Work with community based organizations to ensure clients are in safe homes if not home at One80 Place
- Ensure veterans have housing resources
- Train in house clients cooking, serving, and cleaning duties
References
Stephanie Brumit
(423)-367-0150
stephbrumit@gmail.com
Former Youth Group Leader
Jameson Owens
(843)-957-6501
jameson@solsouthwestkitchen.com
Former General Manager
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