Lillian Lovejoy
Macy,NE
Summary
Dynamic professional with a clean driving record and extensive customer service experience at Winnebago Comprehensive Healthcare System. Proven ability to enhance customer satisfaction through punctuality and effective communication. Skilled in time management and problem-solving, consistently achieving safe driving records while adhering to strict safety protocols.
Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Senior Citizen Driver
Winnebago Comprehensive Healthcare System
03.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Test Technician
Prometric Testing
10.2024 - 12.2024
- Promoted a safe working environment by following established safety guidelines and protocols during all testing activities.
- Implemented comprehensive test plans to evaluate product functionality, safety, and performance according to industry standards.
- Provided recommendations for improvements in assembly or testing procedures.
- Optimized test sequences to enhance throughput without compromising on quality.
- Enhanced accuracy in test results, meticulously documenting and analyzing data.
Sales Associate
Ho-Chunk Inc.
02.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Security Officer
Twelve Clans Unity Hospital
09.2022 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Surveillance Operator
Blackbird Bend Casino
11.2021 - 02.2022
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
- Assisted management in evaluating employee performance through discreet observation and analysis of work habits.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
Casino Cage Cashier
Blackbird Bend Casino
08.2021 - 11.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled money, ticket and chips exchanges for customers.
- Complied with gaming commission rules by verifying players' ages.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Security Officer
Whelan Security of Illinois
12.2018 - 06.2019
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
Winnavegas Casino Resort
09.2016 - 11.2018
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Certified Nursing Assistant
Carl T. Curtis Health Center
07.2018 - 10.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Guest Service Representative
Winnavegas Casino Resort
01.2013 - 09.2016
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Education
Umonhon Nation Public School
Macy, NESkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Punctuality
Timeline
Senior Citizen Driver
Winnebago Comprehensive Healthcare System
03.2025 - Current
Test Technician
Prometric Testing
10.2024 - 12.2024
Sales Associate
Ho-Chunk Inc.
02.2023 - 08.2024
Security Officer
Twelve Clans Unity Hospital
09.2022 - 12.2022
Surveillance Operator
Blackbird Bend Casino
11.2021 - 02.2022
Casino Cage Cashier
Blackbird Bend Casino
08.2021 - 11.2021
Security Officer
Whelan Security of Illinois
12.2018 - 06.2019
Certified Nursing Assistant
Carl T. Curtis Health Center
07.2018 - 10.2018
Security Officer
Winnavegas Casino Resort
09.2016 - 11.2018
Guest Service Representative
Winnavegas Casino Resort
01.2013 - 09.2016
Umonhon Nation Public School
Similar Profiles
Melanie Lynn TuamoheloaMelanie Lynn Tuamoheloa
Primary Care Clinic Manager at Winnebago Comprehensive Healthcare SystemPrimary Care Clinic Manager at Winnebago Comprehensive Healthcare System
Lindsay AndersonLindsay Anderson
House Supervisor/Trauma Coordinator at Winnebago Comprehensive Healthcare System (WCHS)House Supervisor/Trauma Coordinator at Winnebago Comprehensive Healthcare System (WCHS)
Cari HinricksonCari Hinrickson
Advanced EMT at Winnebago Comprehensive Healthcare SystemAdvanced EMT at Winnebago Comprehensive Healthcare System
George WoodhullGeorge Woodhull
Animal Control Officer at Carl T. Curtis Health Education CenterAnimal Control Officer at Carl T. Curtis Health Education Center
Erica SpearsErica Spears
Certified Medical Coder at Twelve Clans Unity HospitalCertified Medical Coder at Twelve Clans Unity Hospital