Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lillian Mack

McKinney

Summary

Dynamic and driven sales professional with over 5 years of experience in building client relationships, exceeding sales goals, and delivering outstanding customer service. Passionate about personal growth, professional excellence, and fostering meaningful connections with clients. Known for high standards, a strong work ethic, and being a reliable, goal-oriented asset to any team.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Massage Envy Spa
07.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Sales Trainer

Hotworx 24, Infrared Fitness Studio
09.2023 - 05.2024
  • Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.9
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sales Associate

Massage Envy Spa
08.2023 - 05.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Sweathouz Infrared Sauna Studio
03.2022 - 01.2023
  • Solved customer challenges by offering relevant products and services.
  • developed and prescribed personalized wellness plans.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Mastered appointment setting, outreach via call, text and email, and promotional messaging through social media.

Administrative Assistant

Dallas Stars
05.2019 - 07.2022
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered questions about any and all classes or programs offered by the Dallas Stars.
  • Organizing events such as birthday parties, public skates or private events
  • Handled cash and debit payments, as well as balancing cash drawer every night.
  • Gave customers information on games, room times and availability.

Education

High School Diploma -

Liberty High School
Frisco, TX
01.2022

Skills

  • Adapt to Diverse Groups
  • Social Perceptiveness
  • Multitasking Strengths
  • Customer Service
  • Product and Service Sales
  • Cash Handling Accuracy
  • Sales Training
  • Conflict Resolution

Accomplishments

Recognized with the Spirit Award of Dallas for outstanding leadership, team support, and consistently exemplifying company values as Assistant Manager.

Timeline

Assistant General Manager

Massage Envy Spa
07.2024 - Current

Sales Trainer

Hotworx 24, Infrared Fitness Studio
09.2023 - 05.2024

Sales Associate

Massage Envy Spa
08.2023 - 05.2024

Sales Associate

Sweathouz Infrared Sauna Studio
03.2022 - 01.2023

Administrative Assistant

Dallas Stars
05.2019 - 07.2022

High School Diploma -

Liberty High School

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