Lillian MacLeod
Wellfleet,MA
Summary
Dynamic customer service professional with experience at the Animal Hospital of Orleans, excelling in data entry and scheduling. Proven ability to enhance team performance through effective communication and conflict resolution. Recognized for maintaining high customer satisfaction while efficiently managing operations and training staff to deliver exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Animal Hospital of Orleans
Orleans, MA
03.2022 - Current
- Checked in patients prior to their appointment with the veterinarian or technician.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Coordinated with other departments within the clinic to provide efficient service for customers.
Police Dispatcher
Orleans Police Department
Orleans, MA
06.2020 - 03.2022
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Tracked call logs and shift data to enter into computer system.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Cafe Manager
Hot Chocolate Sparrow
Orleans, MA
06.2014 - 03.2022
- Interacted pleasantly with customers and offered assistance to find needed items.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Served customers by phone to take orders and answer product or service questions.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
Education
High School Diploma -
Cape Cod Regional Tech
Harwich, MA06-2018
Skills
- Customer service
- Data entry
- Scheduling appointments
- Computer-aided dispatch
- Emergency response
- Team building
- Time management
- Conflict resolution
- Effective communication
- Attention to detail
- Active listening
- Analytical and critical thinking
- Social perceptiveness
Certification
- Fear Free Certified in the Veterinarian Field
- APCO
References
References available upon request.
Timeline
Customer Service Representative
Animal Hospital of Orleans
03.2022 - Current
Police Dispatcher
Orleans Police Department
06.2020 - 03.2022
Cafe Manager
Hot Chocolate Sparrow
06.2014 - 03.2022
High School Diploma -
Cape Cod Regional Tech
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