Lillian Malin
Bowling Green,OH
Summary
Dynamic retail professional with a proven track record at Acadia Corporation, excelling in customer service and cash handling. Skilled in visual merchandising and conflict resolution, I enhance shopper satisfaction through effective communication and teamwork. Recognized for implementing promotional displays that significantly boosted sales opportunities. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Retail Clerk
Acadia Corporation
06.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and maintaining balanced drawers.
- Stocked shelves, organized displays, and ensured product availability to meet customer demands.
- Monitored inventory levels, reporting shortages to management for timely reordering.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Addressed customer complaints promptly, providing effective solutions to improve satisfaction rates.
- Implemented promotional displays that attracted customer attention and increased sales opportunities.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed returns and exchanges swiftly, maintaining customer satisfaction while adhering to store policies.
- Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
- Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
- Provided excellent product knowledge, assisting customers in making informed purchasing decisions.
Pickup Associate
Kroger
Oregon, OH
11.2024 - 06.2025
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Supported customer service initiatives, resolving inquiries and enhancing shopper satisfaction.
- Executed daily operational tasks, maintaining cleanliness and organization in work areas.
- Collaborated with team members to streamline processes, improving overall efficiency.
- Trained new associates on store policies and operational procedures for consistent performance.
- Provided feedback on store operations to management, contributing to continuous improvement efforts.
Front Desk
Planet Fitness
Oregon, Ohio
06.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
No Degree - Nutrition Sciences
Owens Community College
Toledo, OHSkills
- Patience and empathy
- Multitasking
- Cleanliness and hygiene
- Time management capabilities
- Cash handling proficiency
- Flexible work schedule
- Visual merchandising
- Display building
- Point of sale systems
- Order bagging
- Customer service
- Customer assistance
- Cash register operation
- Cash handling accuracy
- Sales floor organization
- Conflict resolution techniques
- POS systems
- Teamwork
- Friendly and helpful
- Strong communication and interpersonal skills
Timeline
Retail Clerk
Acadia Corporation
06.2025 - Current
Pickup Associate
Kroger
11.2024 - 06.2025
Front Desk
Planet Fitness
06.2023 - 11.2024
No Degree - Nutrition Sciences
Owens Community College