Lillian Mantheiy
Martinsburg,WV
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Master Stylist
HoneyBee Bridal and Salon
Martinsburg, WV
02.2022 - Current
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Manager/ Master Stylist
Illusions Hair Salon
Inwood, WV
02.2019 - 02.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Developed relationships with new clients through referrals from existing customers.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Organized scheduling of appointments throughout the day.
- Participated in team discussions regarding marketing strategies for the salon.
- Managed cash register transactions during checkout process.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Cosmetologist
Glitter Hair Salon
Martinsburg, WV
08.2018 - 01.2019
- Performed haircuts, coloring, highlighting and styling techniques.
- Created customized hair styles according to client's preferences and facial features.
- Provided consultations to clients on beauty treatments, products and services.
- Maintained cleanliness of salon equipment and tools.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Assisted customers in selecting appropriate retail products for their needs.
- Assisted senior stylists with complex color formulations.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Provided customers with beauty treatments such as facials, manicures, pedicures and waxing.
- Developed customized treatment plans by combining multiple services such as facials, waxing, massages or chemical peels.
Pharmacy Assistant
Patterson's Drug Store
Martinsburg , WV
04.2016 - 10.2017
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Greeted customers upon arrival at the pharmacy counter.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Completed daily paperwork associated with filling prescriptions accurately.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
Education
Cosmetology License - Cosmetology
International Beauty School 4
Martinsburg, WV11-2018
Some College (No Degree) - Physical Therapy Assisting
Blue Ridge Community And Technical College
Martinsburg, WVVeterinary Technology
San Juan College
Farmington, NMSkills
- Business Management
- Customer Relations
- Budget Administration
- Client Service
- Staff Management
Affiliations
- Mother of a 4 year old little girl
- Volunteer martial arts instructor with 10 years of experience
- Beekeeper
- Loves animals has goats, chickens, dogs, cats and a rabbit
Languages
American Sign Language
Limited
Accomplishments
- Has received 7 Presidential Service Awards
- Beekeeping scholarship
- Placed 3rd in the National Fine Arts Completion with American Sign Language
- Received a first degree black belt in martial arts
Certification
- Licensed Cosmetologist
- Certified in tape in hair extensions
- Certified in invisible weft hair extensions
- Certified lash technician
References
References available upon request.
Timeline
Owner/Master Stylist
HoneyBee Bridal and Salon
02.2022 - Current
Manager/ Master Stylist
Illusions Hair Salon
02.2019 - 02.2022
Cosmetologist
Glitter Hair Salon
08.2018 - 01.2019
Pharmacy Assistant
Patterson's Drug Store
04.2016 - 10.2017
- Licensed Cosmetologist
- Certified in tape in hair extensions
- Certified in invisible weft hair extensions
- Certified lash technician
Cosmetology License - Cosmetology
International Beauty School 4
Some College (No Degree) - Physical Therapy Assisting
Blue Ridge Community And Technical College
Veterinary Technology
San Juan College
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