Lillian Martin
Honolulu,HI
Summary
The professional retail expert prepared to deliver exceptional customer service and drive sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
ALOHA Collection
10.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Manager
Cuppa Yo Frozen Yogurt
03.2020 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Assistant
A Bend Cottage Experience
09.2019 - 08.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Babysitter
Family Friends
01.2016 - 03.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Planned fun outings and educational activities to keep children entertained.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
Education
Nursing
Hawaii Pacific University
Honolulu, HI05-2027
High School Diploma -
Bend Senior High School
Bend06-2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Organized
- Principled
- Hard Working
- Money Management
- Peer Mentor
- Positive Attitude
- Empathetic Listener
- Employee Training
- Reliability and punctuality
- Phone etiquette
- POS system operations
- Interpersonal and written communication
- Independent judgement
Timeline
Retail Sales Associate
ALOHA Collection
10.2024 - Current
Manager
Cuppa Yo Frozen Yogurt
03.2020 - 08.2023
Office Assistant
A Bend Cottage Experience
09.2019 - 08.2023
Babysitter
Family Friends
01.2016 - 03.2021
Nursing
Hawaii Pacific University
High School Diploma -
Bend Senior High School
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