Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lillian Mata

Brownsville

Summary

Dedicated administrative professional with expertise in office administration and strong problem-solving skills. Known for efficient data entry and file organization. Proficient in Microsoft Office Suite applications, with a focus on prioritizing tasks and maintaining accurate documentation. A reliable team player with excellent verbal communication and time management abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Southwest Key Programs
01.2020 - 03.2025
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to employees requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Maintained office inventory.
  • Employee Timecards in dimensions.
  • Employee immunizations.
  • Program Director Credit Card expenses.
  • Maintain offices clean.
  • Company job fairs.
  • Monitored daily operations in order to ensure efficient workflow processes were being followed.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Built and maintained relationships with vendors, contractors and volunteers.
  • Greeted and screened visitors to direct to correct employee or office.
  • Assisted staff with computer usage.
  • Ordered and dispensed supplies to maintain office inventory.
  • Made copies of correspondence and other printed material.
  • Maintained scheduling and event calendars.
  • File audits.
  • Ensure all file information was in compliance.
  • Assisted Executive Assistant in management meetings, corporate calls and reports when EA was out.
  • Completed company trainings to be in compliance.


Lead Transportation Coordinator

Southwest Key Programs
10.2016 - 12.2019
  • Supervisor of the Flight Hub Team.
  • Meetings with Program Directors.
  • Book flights for the unaccompanied minor children.
  • Supervised 80+ employees.
  • Communication with airlines, change flights and book hotels.
  • Monthly Meetings.
  • Assisted in fly outs.
  • Employee schedules.
  • Timecards.
  • Email communication.
  • Handled calls from shuttle drivers.
  • Coordinated pickup times at the airport in a timely manner.
  • Inspected vehicles prior to departure to ensure they are safe and comply with legal requirements.
  • Opened company Houston TX Flight Hub.
  • Provided training to employees.
  • Setting goals for performance and deadlines in ways that comply with company’s plans and vision.
  • Training new hires.
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks.
  • Weekly Reports.
  • Resolve employee issues and disputes.


Case Aide

Southwest Key Programs
06.2013 - 09.2016
  • Assisted Case Manager department.
  • Answer sponsor calls.
  • Provide children phone calls.
  • Prepare reunification packet.
  • Children file.
  • Performed administrative tasks associated with case management duties including filing paperwork and managing databases.
  • Maintain children personal belongings safe.
  • Provided children with a charla in guidance when reunifying.
  • Assist case managers in organizing and managing client files.
  • Coordinate youth appointments.
  • Assist youth with completing necessary forms and documentation.
  • Transport youth to appointments or service providers if necessary.

Education

High School Diploma -

Hanna High School
Brownsville, TX
01-2006

Skills

  • Administrative support
  • Supervisory Skills
  • Bilingual
  • Data entry
  • Computer skills
  • Problem-solving
  • Time management
  • Task prioritization
  • Documentation and recordkeeping
  • File organization
  • Microsoft Word
  • Computer proficiency
  • Office administration
  • Scheduling and calendar management
  • Strong problem solver
  • Microsoft Excel
  • Documentation and reporting
  • Professional and mature
  • Dedicated team player
  • Mail handling
  • Verbal communication

Certification

CPR Certified
CPI Certified

Timeline

Administrative Assistant

Southwest Key Programs
01.2020 - 03.2025

Lead Transportation Coordinator

Southwest Key Programs
10.2016 - 12.2019

Case Aide

Southwest Key Programs
06.2013 - 09.2016

High School Diploma -

Hanna High School

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