Lillian Maysonet
Kissimmee,FL
Summary
Dynamic and results-oriented professional with a proven track record at Master Concession Air, adept at driving operational efficiency and team productivity. Excelled in multitasking and effective communication, enhancing customer satisfaction and streamlining processes. Skilled in inventory control and rapid learning, consistently achieving and surpassing company goals.
Overview
27
27
years of professional experience
Work History
Supervisor
Master Concession Air
Orlando, FL
09.2016 - Current
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Monitoring employee productivity and providing constructive feedback and coaching
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Sales Associate-key Holder
Payless Shoes Source
Ocoee, FL
01.2016 - 09.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Provided accurate information about products, prices and services.
- Conducted inventories regularly to track stock levels.
- Ensured store was opened and closed promptly according to company policies.
- Kept every section free from clutter.
Customer Service
Old Time Pottery
Orlando, FL
01.2014 - 12.2015
- Provide great customer service at the front end
- Assist customers with phone inquiries, returns and purchasing
- Assist with the efficient stocking of merchandise and recovery when customers are not present
Cashier
Sam’s Club
Kissimmee, FL
01.2010 - 12.2012
- Receive payment by cash, check, credit cards or automatic debits
- Clean and maintain an orderly checkout area
- Maintain an awareness of all promotions and advertisements
- Assist with any other tasks as assigned by managers
Lead Data Entry
Liberty Cablevision of Puerto Rico
Caguas, Puerto Rico
01.1998 - 12.2007
- Received analysis, data processing and informs of any deviation from standards
- Revises and enters data for assigned database in a correct, accurate and timely fashion
- Manages inventory equipment
- Assist and support other departments with problems related to the database
Education
High School Diploma -
Jose Gautier Benitez High School
Caguas, PR05-1982
Some College (No Degree) - Global Tourism and Airline Travel
Metro College
Rio Piedras, PRSkills
- Strong Understanding of Computer Applications
- Effective Communication
- Multitasking Proficiency
- Effective Under Pressure
- Self-Motivated Task Execution
- Rapid Learning Capability
- Accurate Job Function Execution
- Department organization
- Processes and procedures
- Customer service
- Attention to detail
- Inventory control
- Documentation and reporting
- Policy and procedure development
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Supervisor
Master Concession Air
09.2016 - Current
Sales Associate-key Holder
Payless Shoes Source
01.2016 - 09.2016
Customer Service
Old Time Pottery
01.2014 - 12.2015
Cashier
Sam’s Club
01.2010 - 12.2012
Lead Data Entry
Liberty Cablevision of Puerto Rico
01.1998 - 12.2007
High School Diploma -
Jose Gautier Benitez High School
Some College (No Degree) - Global Tourism and Airline Travel
Metro College
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