Summary
Overview
Work History
Education
Skills
Timeline
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Lillian McDaniel

Summary

Dependable professional with a take-charge attitude providing executive support and team leadership to business operations. Proficient in managing multiple tasks and priorities with meticulous attention to detail. Skilled in office management, accounting, invoicing, accounts receivable, dispatching, database management, vendor negotiations, and contract management. Known for delivering exceptional customer service and fostering effective team collaboration.

Overview

12
12
years of professional experience

Work History

LYFT/Uber Driver

Lyft
, LA
01.2022 - Current
  • Delivered packages promptly and efficiently to customers.
  • Responded promptly to customer inquiries and complaints while providing excellent customer service.
  • Adhered to traffic laws, regulations, and defensive driving techniques when utilizing company transportation.

RSR Assistant Operations Manager

Amazon
, LA
01.2024 - 06.2024
  • Streamlined workflow by creating and implementing operational procedures.
  • Assisted with personnel recruitment, training, and evaluation.
  • Identified process improvement areas and implemented strategies to increase efficiency.
  • Instituted regular staff meetings to tackle performance issues and address any concerns raised.
  • Crafted strategic initiatives to streamline operations and enhance productivity performance.
  • Efficiently completed physically demanding duties, such as lifting heavy objects and maintaining mobility for extended 12-hour shifts.
  • Monitored daily operations to ensure compliance with quality standards and safety regulations.

Employee Relations Manager (contract)

Amazon
10.2022 - 04.2023
  • Assisted managers and employees in understanding and applying employment laws, personnel policies, and procedures.
  • Maintained precise documentation of employee attendance, payroll data, and additional administrative duties pertaining to personnel management.
  • Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
  • Utilized survey feedback analysis to identify areas for improving working conditions and job satisfaction levels.

Assistant Property Manager

Phenoix staffing
Houston, TX
01.2021 - 06.2022
  • Maintained compliance with all fair housing laws.
  • Participated in community events and promotions.
  • Provided administrative support for property manager, managing filing system, correspondence, phone calls, and meeting schedules.
  • Ensured existing lease documents were current and in accordance with local regulations.
  • Resolved maintenance complaints from tenants promptly.
  • Acquired in-depth knowledge of local laws and regulations regarding zoning, occupancy restrictions, and related subjects through comprehensive research.
  • Implemented new leasing policies and streamlined procedures for rent collection and security deposit handling.

Seasonal Delivery Driver

UPS
Pasedena, Texas
11.2021 - 01.2022
  • Synchronized load counts with shipping manifests to effectively manage inventory during deliveries.
  • Ensured strict adherence to traffic laws when operating the delivery vehicle.
  • Efficiently organized and managed daily delivery instructions and route assignments provided by dispatch.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating and maintaining the assigned vehicle.

Debris Monitor (Hurricane Relief)

Tetra Tech
Vermillion Parish, Louisiana
10.2020 - 01.2021
  • Advised and educated crews on correct procedures for managing hazardous materials throughout collection, handling, transportation, and disposal processes.
  • Kept supervisors informed about any possible hazards or risks at the job sites.
  • Managed and recorded waste materials collected from various job sites to ensure proper disposal.
  • Conducted thorough assessments of trees to identify structural damage caused by storms, compacted soil, or other environmental factors.
  • Identified hazardous limbs on surrounding properties, taking prompt action to eliminate them and minimize the risk of injury or damage.

Team Leader, Sales Operations

Talk Mobile
Lafayette, Louisiana
11.2018 - 07.2020
  • Contributed to the development of marketing campaigns for new products and services.
  • Managed daily operations for a sales team of 15 associates.
  • Analyzed call volume data to forecast peak periods and optimize staffing levels
  • Provided comprehensive reports on customer service performance, highlighting call management and issue resolution metrics.
  • Ensured compliance with privacy policies and data protection regulations.
  • Efficiently completed daily opening and closing procedures for the register area.
  • Ensured accurate reconciliation of cash transactions between POS system and drawer totals.
  • Implemented innovative approaches to optimize customer service levels and drive sales efficiency.

Assistant Property Manager

Spherion Staffing Agency
, LA
04.2012 - 11.2018
  • Assistant Property Manager
  • Patient Access Representatives
  • Insurance Verifier
  • Data Entry Clerk
  • Laborer
  • All position held with temp agency in my gaps of employment when fulltime work was not obtainable

Administrative Coordinator

St.Mary Community Action Agency
Franklin, LA
09.2016 - 04.2018
  • Collaborated with fellow educators to develop and enhance instructional strategies, resulting in optimized student achievement.
  • Attended required staff meetings, parent conferences, and various school events.
  • Provided support for the administration of standardized tests when necessary.
  • Provided new employees with information packets and training materials to facilitate their onboarding.
  • Ensured error-free communication by reviewing and editing official correspondence on behalf of top management.
  • Handled incoming calls, offering assistance and transferring to relevant staff.
  • Composed and edited various intricate correspondence, reports, and documents.
  • Promoted positive behavior among students through the establishment of clear expectations and the utilization of appropriate disciplinary measures as needed.
  • Maintained open lines of communication with parents to address any concerns regarding their child's behavior during transport.
  • Facilitated smooth passenger transition by assisting passengers during boarding and disembarking, ensuring the safety of young children by fastening their seatbelts.
  • Performed pre-trip inspections to ensure bus safety for transportation.

Laboratory Technician Seasonal

Sterling Sugars
Franklin, LA
10.2015 - 01.2016
  • Trained personnel on lab safety practices, equipment usage, and operational protocols.
  • Conducted thorough inspections on incoming sugarcane and molasses to guarantee compliance with quality standards.
  • Utilized centrifuges, autoclaves, incubators, and pH meters as part of laboratory operations while ensuring adherence to safety guidelines.
  • Created solutions and reagents for various experimental procedures while adhering to prescribed protocols.

District Sign Specialist

DOTD
, LA
12.2014 - 05.2015
  • Evaluated existing signs to identify damage or wear, enabling accurate repair assessment.
  • Collaborated with team members on intricate sign installations that involved the participation of multiple individuals.
  • Class D license
  • Performed routine tasks to ensure optimal functioning of equipment used in sign installations.
  • Monitored road conditions during trips and made necessary adjustments for weather or traffic delays.
  • Utilized GPS navigation systems for planning efficient installation routes.
  • Preserved surface integrity while removing existing signage.
  • Ensured strict compliance with DOT regulations and other applicable transportation laws for cargo handling.

Chemical Lab Technician

BIRLA CARBON, Aditya Birla Nuvo Group
Centerville, LA
07.2012 - 11.2014
  • Conducted chemical tests on both raw materials and finished products, adhering to established protocols.
  • Operated laboratory equipment including centrifuges, autoclaves, incubators, and pH meters while adhering to safety protocols.
  • Contributed to the development of innovative product analysis methods.
  • Analyzed laboratory experiment data and conveyed findings to supervisors.
  • Conducted audits to ensure compliance of existing SOPs with current regulations.
  • Acquired proficiency in SAP Software.
  • Operated on a rotating 12-hour schedule, performing shifts during the day and night.
  • Proficient in the utilization of various chemicals like sulfur oil, zinc, sulfuric acid, ash, and toluene.

Education

Bachelor of Arts - Political Science

Southern University And A & M College
Baton Rouge, LA
12-2025

Technical Diploma - Medical Insurance Coding

Academy of Acadiana
New Iberia, LA
12-2017

Skills

  • Process Improvement
  • Employee Supervision
  • Performance Tracking
  • Cost analysis and savings
  • Purchasing and planning
  • Policy Enforcement
  • Property Maintenance
  • Onesite/RealPage/Yardi
  • SAP Software
  • Microsoft/Google Suite
  • Inbound dock/TDR Certified
  • Driver Delivery/Class D
  • Dispatch
  • HIPAA Compliance
  • Insurance Verification
  • Appointment Scheduling
  • Loading and unloading
  • Shipping and receiving
  • Material Handling Equipment
  • Chemical Handling
  • Lockout and tagout procedures
  • Hazard Identification
  • Site Inspections
  • Vehicle safety
  • Hazardous Materials Handling

Timeline

RSR Assistant Operations Manager

Amazon
01.2024 - 06.2024

Employee Relations Manager (contract)

Amazon
10.2022 - 04.2023

LYFT/Uber Driver

Lyft
01.2022 - Current

Seasonal Delivery Driver

UPS
11.2021 - 01.2022

Assistant Property Manager

Phenoix staffing
01.2021 - 06.2022

Debris Monitor (Hurricane Relief)

Tetra Tech
10.2020 - 01.2021

Team Leader, Sales Operations

Talk Mobile
11.2018 - 07.2020

Administrative Coordinator

St.Mary Community Action Agency
09.2016 - 04.2018

Laboratory Technician Seasonal

Sterling Sugars
10.2015 - 01.2016

District Sign Specialist

DOTD
12.2014 - 05.2015

Chemical Lab Technician

BIRLA CARBON, Aditya Birla Nuvo Group
07.2012 - 11.2014

Assistant Property Manager

Spherion Staffing Agency
04.2012 - 11.2018

Bachelor of Arts - Political Science

Southern University And A & M College

Technical Diploma - Medical Insurance Coding

Academy of Acadiana
Lillian McDaniel