Lillian McIntosh
Columbia,MO
Summary
Dynamic and dedicated learner with experience at Town and Country Animal Clinic and Ventana Gourmet Grill, participating in animal care and client engagement. These positions require exceptional organization, empathy, task management, along with effectively handling challenging situations, and ensuring a safe environment. I'm diligent in trying to enhance customer satisfaction and streamline operations in any way possible, contributing to a positive experience for both pets, owners, and customers.
Overview
5
5
years of professional experience
Work History
Kennel Assistant/Receptionist
Town and Country Animal Clinic
04.2020 - Current
- Assisted in daily care and feeding of animals, ensuring their health and well-being.
- Maintained cleanliness of kennel facilities to promote a safe environment for pets.
- Supported veterinary staff during examinations and treatments for various animals.
- Monitored animal behavior and reported any concerns to senior staff promptly.
- Assisted pet parents in choosing the best options for their pets
- Engaged with pet owners, answering questions regarding animal care practices.
- Collaborated with team members to execute routine tasks effectively and efficiently.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate methods.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Scheduled appointments for routine check-ups or emergency visits, ensuring everyone was seen accordingly without over-packing the day.
Server
Ventana Gourmet Grill
06.2020 - 02.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders.
- Implemented upselling techniques, contributing to increased revenue through enhanced menu recommendations.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Resolved customer complaints promptly, maintaining high levels of guest satisfaction and loyalty.
- Monitored inventory levels, assisting in stock management to ensure availability of key supplies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with other servers during busy shifts for efficient workflow.
Education
Associate of Arts - Nuclear Medicine - Continued At Mizzou
Moberly Area Community College
Moberly, MO05-2025
Associate of Science - Nuclear Medicine
University of Missouri
Columbia, MO05-2027
Skills
- Patience
- Empathy
- Organization
- Willingness to learn
- Guest engagement
- Memory retention
- Cleanliness standards
- Task prioritization
Timeline
Server
Ventana Gourmet Grill
06.2020 - 02.2024
Kennel Assistant/Receptionist
Town and Country Animal Clinic
04.2020 - Current
Associate of Arts - Nuclear Medicine - Continued At Mizzou
Moberly Area Community College
Associate of Science - Nuclear Medicine
University of Missouri
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