Summary
Overview
Work History
Education
Skills
Timeline
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Lillian McLinn

Waupun

Summary

Dynamic and dedicated professional with experience in the Carroll University Todd Wehr Memorial Library, excelling in customer engagement and office software expertise. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. A reliable team player, adept at multitasking and prioritizing work to achieve outstanding results in fast-paced environments.

Professional with strong experience prepared for role in library and information services. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in customer service, inventory management, and efficient organization. Reliable and goal-oriented, bringing valuable skills in communication and multitasking.

Overview

6
6
years of professional experience

Work History

Circulation Assistant

Carroll University
09.2021 - 05.2025
  • Answered telephone and offered general information in response to inquiries.
  • Checked library materials in and out of library.
  • Assisted staff with special projects and library event preparation.
  • Maintained condition of library shelves and study areas.
  • Helped library patrons by providing directional information.
  • Mentored new employees and volunteers, fostering a collaborative work environment that improved overall team performance.
  • Improved library user satisfaction by providing efficient and courteous customer service at the circulation desk.
  • Facilitated interlibrary loan requests, connecting patrons to resources beyond our own collection.

Stocking Associate

Walmart
06.2024 - 08.2024
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Maintained effective team member communication.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Improved customer satisfaction by assisting shoppers in locating desired products quickly.

Deli Associate

Piggly Wiggly Supermarket
06.2019 - 08.2021
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.

Education

Master of Science - Mental Health Counseling

University of Wisconsin
Superior, WI
05-2028

Bachelor of Science - Sociology

Carroll University
Waukesha, WI
05-2025

Skills

  • Work prioritization
  • Library software expertise
  • Problem-solving abilities
  • Attention to detail
  • Multitasking ability
  • Excellent communication
  • Prioritizing work
  • Customer engagement
  • Reliability and punctuality
  • Data entry
  • Time management
  • Dedicated team player

Timeline

Stocking Associate

Walmart
06.2024 - 08.2024

Circulation Assistant

Carroll University
09.2021 - 05.2025

Deli Associate

Piggly Wiggly Supermarket
06.2019 - 08.2021

Master of Science - Mental Health Counseling

University of Wisconsin

Bachelor of Science - Sociology

Carroll University

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