Lillian McNaughton
Chicago ,IL
Summary
A seasoned Lead Barista at the Good Eating Company, I bring a proven track record in enhancing team productivity and customer satisfaction. Leveraging expert espresso preparation and exceptional leadership skills, I've successfully implemented staff training programs and inventory management systems, significantly improving operational efficiency and guest service standards.
Overview
9
9
years of professional experience
Work History
Lead Barista
The Good Eating Company
01.2024 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Coffee Cart Manager
On the Go Jo
05.2023 - 01.2024
- Spearheaded the implementation of a cart sanitization program, ensuring cleanliness and safety for customers during their shopping experience.
- Established guidelines for safe cart usage, reducing incidents involving customers and employees alike.
- Implemented a system for repairing damaged carts, prolonging their lifespan and reducing replacement costs.
- Enhanced cart management efficiency by implementing inventory tracking systems.
Shift Supervisor
Starbucks
08.2018 - 07.2022
- Trained staff on customer service best practices for improved interactions.
- Established procedures for handling defective items to reduce waste.
- Facilitated team discussions to address challenges and implement changes.
- Conducted regular inventory checks to maintain stock levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista
Starbucks Reserve
11.2015 - 08.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Wawasee High School
Syracuse, IN06.2012
Skills
- Adaptability to change
- Espresso preparation
- Food service
- Inventory management
- Conflict handling
- Drink customization
- Team management
- Guest service
- Food running
- POS systems
- Safe food handling
- Inventory
- Barista training
- Menu development
- Staff scheduling
- Promotional events
- Beverage preparation
- Health codes compliance
- Latte artistry
- POS system operation
- Coffee and tea expertise
- Espresso machine operations
- Team leadership
- Cash handling
- Time management
- Problem-solving
- Decision-making
- Attention to detail
- Espresso machine operation
- Team player
- Friendly and outgoing
- Multitasking and organization
- Clear communication
- Exceptional customer service
- Team collaboration
- Active listener
- Opening and closing duties
Timeline
Lead Barista
The Good Eating Company
01.2024 - Current
Coffee Cart Manager
On the Go Jo
05.2023 - 01.2024
Shift Supervisor
Starbucks
08.2018 - 07.2022
Barista
Starbucks Reserve
11.2015 - 08.2018
High School Diploma -
Wawasee High School
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