Lillian Meding
Penfield,NY
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager II
Benefit Resource, LLC
04.2023 - Current
- Deliver exceptional service to clients and partners, leveraging knowledge of Consumer Directed Benefits, COBRA and Direct Billing administration
- Provide onboarding support for new clients
- Deliver training and support to clients to ensure they are equipped to handle various aspects of plan administration
- Establish rapport and build solid relationships with clients and partners
- Maintain Salesforce records, including case management and overall system hygiene ensuring data accuracy
Account Manager I
Benefit Resource, LLC
09.2021 - 04.2023
- Manage renewal process for a book of business, including tracking renewal dates, providing timely outreach, coordinating with brokers and clients to collect renewal information
- Coordinate internally to provide timely responses to clients and brokers
- Provide client and broker support regarding questions on plan and account information, administrative portals, insurance information, and both Federal and State COBRA/Direct Billing regulations
- Attend and participate in regular team meetings and training sessions for ongoing education
Benefits and Escalation Specialist
Paychex Insurance Agency
10.2019 - 09.2021
- Delivers quality service to clients via phone, email, chat and other avenues
- Demonstrates advanced skill level with systems and software's, including HRIS, Salesforce, FLEX, ORS, etc.
- Documents all interactions and uses the information to improve service
- Served as a mentor/team lead for less experienced teammates
- Trains all new hires in COBRA and Health & Benefits
- Investigates and resolves customer inquiries and complaints in a timely and empathetic manner
Lead Teacher
Child Time Daycare
01.2018 - 10.2019
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- maintained cleanliness and safety of the classroom and play areas
Seasonal Retail Sales
Tuesday Morning
09.2017 - 01.2018
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Daycare Assistant Teacher
TLC Adventures
01.2017 - 09.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Complied with strict safety and organizational regulations, policies, and procedures.
Customer Service Cashier
Panera Bread
07.2016 - 01.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Tumbling Coach
Rochester Gymnastics Academy
09.2016 - 12.2016
- Adapted lessons to age, size and skill level of gymnast.
- Utilized standard gymnastics curriculum to teach proper form and safe conduction of high-risk moves.
- Assisted owners of gym with special events and tumbling birthday parties.
Front Desk Receptionist
Perri's Pizzeria
07.2014 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted with food order preparation
Education
High School Diploma -
Canandaigua Academy
Canandaigua, NY06.2016
Certificate in Education Professions - Education Professions
Finger Lakes Technical And Career Center
Stanley, NY06.2016
Skills
- Account Management
- Issue Resolution
- Time Management
- Account Verification
- Client Meetings
- Compliance Requirements
- Customer Rapport
- Managing Multiple Tasks
- Excellent Communication Skills
Licenses:
NY Life, Accident, and Health Insurance, 2023 (#1813892)
Timeline
Account Manager II
Benefit Resource, LLC
04.2023 - Current
Account Manager I
Benefit Resource, LLC
09.2021 - 04.2023
Benefits and Escalation Specialist
Paychex Insurance Agency
10.2019 - 09.2021
Lead Teacher
Child Time Daycare
01.2018 - 10.2019
Seasonal Retail Sales
Tuesday Morning
09.2017 - 01.2018
Daycare Assistant Teacher
TLC Adventures
01.2017 - 09.2017
Tumbling Coach
Rochester Gymnastics Academy
09.2016 - 12.2016
Customer Service Cashier
Panera Bread
07.2016 - 01.2017
Front Desk Receptionist
Perri's Pizzeria
07.2014 - 12.2016
High School Diploma -
Canandaigua Academy
Certificate in Education Professions - Education Professions
Finger Lakes Technical And Career Center
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