Lillian Meding
Macedon,NY
Summary
Seasoned Employee Benefits Account Manager with strong background in benefits administration, client relations, and strategic planning. Skilled in designing and implementing employee benefit programs that improve retention and satisfaction. Known for effective communication skills, problem-solving abilities, and keen understanding of compliance regulations. Impactful contributions include streamlining processes and enhancing customer experiences in previous roles.
Overview
9
9
years of professional experience
Work History
Employee Benefits Account Manager
Daybright Financial
Rochester, New York
01.2024 - Current
- Managed employee benefits administration, ensuring compliance with regulations and organizational policies.
- Developed and maintained strong relationships with clients to understand their benefits, needs, and expectations.
- Analyzed client benefit plans, recommending enhancements to improve employee satisfaction and retention rates.
- Led open enrollment processes, providing guidance to employees on benefits options and changes.
- Collaborated with insurance carriers to resolve claims issues and streamline benefit delivery processes.
- Conducted regular account reviews to evaluate the effectiveness of benefit plans and recommend improvements.
- Trained junior staff on benefits administration procedures, enhancing team knowledge and performance efficiency.
- Negotiated favorable terms with carriers to ensure cost-effective benefits packages for clients.
Account Manager II
Benefit Resource, LLC
04.2023 - 12.2023
- Deliver exceptional service to clients and partners, leveraging knowledge of Consumer Directed Benefits, COBRA and Direct Billing administration
- Provide onboarding support for new clients
- Deliver training and support to clients to ensure they are equipped to handle various aspects of plan administration
- Establish rapport and build solid relationships with clients and partners
- Maintain Salesforce records, including case management and overall system hygiene ensuring data accuracy
Account Manager I
Benefit Resource, LLC
09.2021 - 04.2023
- Manage renewal process for a book of business, including tracking renewal dates, providing timely outreach, coordinating with brokers and clients to collect renewal information
- Coordinate internally to provide timely responses to clients and brokers
- Provide client and broker support regarding questions on plan and account information, administrative portals, insurance information, and both Federal and State COBRA/Direct Billing regulations
- Attend and participate in regular team meetings and training sessions for ongoing education
Benefits and Escalation Specialist
Paychex Insurance Agency
10.2019 - 09.2021
- Delivers quality service to clients via phone, email, chat and other avenues
- Demonstrates advanced skill level with systems and software's, including HRIS, Salesforce, FLEX, ORS, etc.
- Documents all interactions and uses the information to improve service
- Served as a mentor/team lead for less experienced teammates
- Trains all new hires in COBRA and Health & Benefits
- Investigates and resolves customer inquiries and complaints in a timely and empathetic manner
Lead Teacher
Child Time Daycare
01.2018 - 10.2019
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- maintained cleanliness and safety of the classroom and play areas
Daycare Assistant Teacher
TLC Adventures
01.2017 - 12.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Complied with strict safety and organizational regulations, policies, and procedures.
Education
High School Diploma -
Canandaigua Academy
Canandaigua, NY06.2016
Certificate - Education Professions
Finger Lakes Technical And Career Center
Stanley, NY06.2016
Skills
- Account management
- Issue resolution
- Time management
- Client meetings
- Compliance oversight
- Customer rapport
- Multitasking
- Communication skills
- Benefits administration
- Open enrollment coordination
- Medical insurance
Licenses:
NY Life, Accident, and Health Insurance, 2023 (#1813892)
Timeline
Employee Benefits Account Manager
Daybright Financial
01.2024 - Current
Account Manager II
Benefit Resource, LLC
04.2023 - 12.2023
Account Manager I
Benefit Resource, LLC
09.2021 - 04.2023
Benefits and Escalation Specialist
Paychex Insurance Agency
10.2019 - 09.2021
Lead Teacher
Child Time Daycare
01.2018 - 10.2019
Daycare Assistant Teacher
TLC Adventures
01.2017 - 12.2017
High School Diploma -
Canandaigua Academy
Certificate - Education Professions
Finger Lakes Technical And Career Center