Lillian Mejia-Gautreau
Petsmart
Wheaton,IL
2027
years of professional experience
Pet care professional with extensive cleaning expertise and a strong customer service focus. Proven ability to maintain high sanitation standards and manage cleaning supplies effectively. Recognized for problem-solving skills and fostering positive relationships with clients, ensuring a safe and welcoming environment for clients and pets of all shapes and sizes!
Work History
Dorm Janitor
- Maintained cleanliness and sanitation standards across campus facilities.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently.
- Assisted in inventory management of cleaning supplies and materials.
- Conducted regular inspections to ensure compliance with safety regulations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Pet Groomer
3 Years 6 Months- Cleaned and groomed various breeds, ensuring optimal comfort and hygiene for pets.
- Assisted in customer consultations to determine grooming needs and preferences.
- Maintained grooming tools and equipment, adhering to safety and sanitation standards.
- Managed scheduling for appointments, optimizing workflow efficiency throughout the day.
- Developed strong relationships with pet owners, enhancing customer loyalty and satisfaction.
- Trained new staff on grooming techniques and best practices for animal care.
- Monitored pet behavior during grooming sessions to ensure safety and well-being.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
- Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Daycare Worker
2 Months- Supervised daily activities, ensuring safety and engagement among dogs.
- Assisted in feeding, grooming, and maintaining cleanliness of daycare facilities.
- Monitored dog behavior to identify signs of distress or aggression.
- Implemented structured playtime schedules to promote socialization among dogs.
- Collaborated with team members to create a positive environment for pets and owners.
- Educated pet owners on proper care routines and behavioral training techniques.
- Conducted health checks before playtime to ensure well-being of all dogs.
- Maintained accurate records of each dog's activities and health status during visits.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma
Skills
Cleaning expertise
Hands on experience with animals
Customer service-focused
Chemical handling
Pressure washing
Cleaning supply management
Responsible and dependable
Problem-solving
Time management
Customer service
Team collaboration
Facility opening and closing
Policy and procedure enforcement
Equipment cleaning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pet Groomer
Petsmart
2023.01 - CurrentRead More
Daycare Worker
Camp Ruff It Doggie Daycare
2021.09 - 2021.11Read More
Dorm Janitor
Wheaton College
Read More
Wheaton North High School
High School Diploma
Read More