Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Lillian Miller

Alexandria, La,LA

Summary

Dynamic Logistics Manager with a proven track record at Mainstreet Meal Preps, enhancing customer satisfaction through optimized shipping operations and effective team collaboration. Skilled in logistics oversight and employee mentoring, I consistently improved on-time delivery rates and ensured regulatory compliance, fostering a productive work environment and strong client relationships.

Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.

Expert retail sales professional offering 11 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.

Overview

11
11
years of professional experience

Work History

Logistics Manager

Mainstreet Meal Preps
05.2024 - Current
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Organized records of vehicles, schedules and completed orders.

Cashier

Plantation Pride Pecans
10.2014 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise.

Overnight Stocker

Walmart
03.2023 - 05.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Delivery Driver

DoorDash
02.2022 - 02.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Key Holder

Dollar General
07.2021 - 01.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.

Carhop Server

Sonic
05.2020 - 07.2021
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.

Education

No Degree - Forestry

Louisiana State University of Alexandria
Alexandria, La
06-2029

High School Diploma -

Homeschooled
Colfax, La
06-2018

Skills

  • Work delegation
  • Shipping and receiving operations
  • Logistics oversight
  • Mentoring and training
  • Order picking and processing
  • Corporate logistics
  • Team collaboration
  • Relationship building
  • Critical thinking
  • Employee supervision
  • Client relationship management

Languages

Swedish
Limited Working

Interests

  • Avid Reader
  • Graphic Design
  • Gardening
  • Blogging/Vlogging
  • Backpacking and Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Baking
  • Crafting and DIY Projects
  • Learning new cooking techniques and expanding my culinary skills
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Video Gaming
  • Reading
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy helping others and giving back to the community
  • I like looking at the stars and learning about constellations
  • I participate in low-impact exercises to strengthen core muscles
  • Watching Movies and TV Shows
  • Pilates
  • I like trying new recipes and food trends
  • Hiking
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Team Sports
  • Road Trips
  • Train Travel
  • Backpacking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Bread Making
  • Homelessness Outreach
  • Playing Sports
  • Kayaking
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens
  • Crafting homemade kombucha using specialized equipment and fermenting techniques
  • Participating in various activities, including cycling, swimming, and hiking
  • Camping
  • Swimming
  • Acting and Theater
  • Adventure Travel
  • Creative Writing
  • Enjoy experimenting with different ingredients and flavors in the kitchen

Timeline

Logistics Manager

Mainstreet Meal Preps
05.2024 - Current

Overnight Stocker

Walmart
03.2023 - 05.2024

Delivery Driver

DoorDash
02.2022 - 02.2023

Key Holder

Dollar General
07.2021 - 01.2022

Carhop Server

Sonic
05.2020 - 07.2021

Cashier

Plantation Pride Pecans
10.2014 - 12.2024

No Degree - Forestry

Louisiana State University of Alexandria

High School Diploma -

Homeschooled

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