Lillian Molina
Pine,AZ
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Patterson Ranch and fast-paced food service environments. Skilled in equipment repair and animal care, demonstrating exceptional teamwork and problem-solving abilities. Increased safety and service quality, leveraging physical strength and effective communication to exceed employer expectations. Hardworking Ranch Hand with track record of providing quality assistance and support in maintaining ranch animals and crops. Substantial knowledge of livestock breeding, shearing and artificial insemination procedures. Exceptionally talented at soil cultivation, pesticide application and pasture management.
Overview
4
4
years of professional experience
Work History
Ranch Hand
Patterson Ranch
Payson, AZ
04.2024 - 09.2024
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Enhanced ranch safety by conducting regular equipment maintenance checks and repairs.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Worked with ranch hands to clean stables and riding areas.
- Maintained high-quality pastures by implementing proper irrigation, fertilization, and weed control methods.
- Maintained cleanliness and order in all ranch facilities, ensuring healthy environment for livestock and staff.
Crew Member
Pizza Factory Express
Payson, AZ
05.2024 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Crew Member
McDonald's
Payson, AZ
02.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
Sales Associate
Big 5 Sporting Goods
Payson, AZ
08.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Sahuarita High School
Sahuarita, AZSkills
- Physical Strength
- Equipment Repair
- Horseback Riding
- Feeding animals
- Animal Care
- Medication Administration
- Western-style riding
- Animal maintenance
- Groundwork
- Horse Grooming
- Groundskeeping
- Grounds Maintenance
- Animal Health Monitoring
- Worker Training
- Brush removal
Timeline
Crew Member
Pizza Factory Express
05.2024 - 06.2024
Ranch Hand
Patterson Ranch
04.2024 - 09.2024
Crew Member
McDonald's
02.2021 - 12.2021
Sales Associate
Big 5 Sporting Goods
08.2020 - 12.2020
Sahuarita High School