Lillian Montez
Palmetto,FL
Summary
Dynamic individual with hands-on experience in social services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Services Coordinator
Pima Medical Institute
05.2025 - 07.2025
- Ensured 100% compliance with institutional policies and regulatory standards.
- Developed and implemented cross-departmental programs to address evolving campus needs, resulting in measurable improvements in student engagement.
- Mentored and coached staff to enhance performance, accountability, and service delivery, contributing to an 85%+ staff satisfaction rate.
- Addressed and resolved 90%+ of student concerns within established timelines through proactive interventions and resource allocation.
- Tracked, analyzed, and reported on student services data (attendance, academic performance, and satisfaction surveys) to identify trends and opportunities for improvement.
- Contributed to strategic initiatives that advanced student success, achieving a 3% increase in student retention rate year-over-year.
Family Support Services Coordinator
The Arc of San Antonio
05.2022 - 05.2025
- Partnered with caregivers to develop and implement individualized service plans addressing immediate and long-term needs of children and adults with intellectual and developmental disabilities.
- Collaborated with school districts to deliver specialized transition services, facilitating successful progression into post-secondary education, vocational training, or adult care programs.
- Assisted and supported over 1,200 families annually, providing tailored resources, service options, and step-by-step guidance on accessing available community supports.
- Coordinated and executed a calendar of 50+ annual outreach activities, including community events, presentations, and stakeholder engagement sessions, expanding awareness of available services.
- Ensured efficiency in service delivery by maintaining a referral turnaround rate of 1-3 business days, improving timely access to critical resources.
- Built and maintained strategic partnerships with local agencies, analyzing community needs and providing data-driven recommendations for program adjustments to enhance service delivery and outcomes.
License Investigative Analyst Lead
Texas Alcoholic Beverage Commission
10.2018 - 12.2021
- Supervised and coordinated staff assignments, providing coaching, performance feedback, and ongoing support to ensure efficient operations and consistent service delivery.
- Managed 150+ incoming applications monthly, ensuring timely processing and equitable distribution across the team to maintain workflow efficiency and accuracy.
- Conducted client interviews, gathered supporting documentation, and utilized internal systems to process applications, assess eligibility, and record detailed case information.
- Applied knowledge of federal and state regulations to ensure compliance in application processing, case building, and service delivery.
- Prepared and presented routine, statistical, and special reports to management to support data-driven decision-making and performance monitoring.
- Implemented effective time management strategies to meet deadlines, maintain referral turnaround expectations, and ensure timely client outcomes.
Education
Master of Science - Management and Leadership
Western Governors University
Salt Lake City, UT06.2025
Bachelor of Science -
Wayland Baptist University
San Antonio, TX12.2024
Skills
- Social assistance
- Intervention planning
- Referral arrangements
- Resource advocacy
- Policies and procedures enforcement
- Organizational leadership
- Time management abilities
- Problem-solving
Certification
- Non-CDL Class C-Driver's License
- Certified Notary Public
- First Aid Certification
- CPR Certification
Languages
Bilingual
English - Expert
Spanish - Fluent
Additional Information
- Computer Skills
- MS Excel, Word PowerPoint
- Windows, MAC OS
- Languages English-Native Language
- Spanish: Intermediate Listener, Novice speaker
Timeline
Student Services Coordinator
Pima Medical Institute
05.2025 - 07.2025
Family Support Services Coordinator
The Arc of San Antonio
05.2022 - 05.2025
License Investigative Analyst Lead
Texas Alcoholic Beverage Commission
10.2018 - 12.2021
Master of Science - Management and Leadership
Western Governors University
Bachelor of Science -
Wayland Baptist University