Lillian Moore
Leesport,PA
Summary
Welcoming Night Auditor with almost 6 years of experience in customer service and clerical duties. Skilled at completing detail-oriented tasks with proven history of accuracy, and in a timely manner. Known for welcoming guests with positivity at all hours, building relationships, and quickly responding to needs. Has knowledge in computer based work, numerical data, and bookkeeping.
Overview
5
5
years of professional experience
Work History
House Cleaner
Merry Maids
12.2023 - Current
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Night Auditor
Home2 Suites By Hilton
02.2023 - 11.2023
- Kept accounts in balance and ran daily reports to verify totals.
- Developed and maintained positive relationships with guests for satisfaction.
- Documented accounts and logs throughout shift to keep up with requirements.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Balanced hotel accounts and resolved discrepancies.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Performed nightly updates to room charges and rates.
- Monitored facility security for guest and personnel safety.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Generated and printed daily financial reports to track hotel performance.
Assistant Teacher
Willow Tree Learning Center
12.2022 - 01.2023
- Monitored and reported student progress and development, offering mentoring as needed.
- Supported student physical, mental, and social development using classroom games and activities.
- Engaged and entertained children through recreational and educational activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Organized snack time and nap hours.
Night Auditor
Bear Creek Mountain Resort
01.2022 - 12.2022
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Generated and printed daily financial reports to track hotel performance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Constantly maintaining positive, and welcoming personality
- Entered and updated sensitive customer information during check-ins and room changes.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Lead Customer Service Associate
Wawa
01.2021 - 01.2022
- At wawa, I knew all departments very well, as well as all the behind the scenes phone calls and computer operations
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Explained products and benefits
- Assisted customers in person
- Answered phone and assisted customers with changes
- Cross-trained and backed up other customer service managers
- Responded proactively and positively to rapid change.
Retail worker
Premise Maid
04.2019 - 02.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- At Premise Maid, I took customer's orders from a variety of 40 flavors of ice cream and serve them
- I also served chocolates and cakes from the bakery
- I have packaged a variety of candy that gets put out on the shelves
- I have opened and closed the store as well as cleaning everything
- Cash handling
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
Education
High School Diploma -
Brandywine Heights High School
Topton, PA06.2021
Skills
- Administrative Support
- Data Analysis
- Account Audits
- Bookkeeping
- Time Management
- Verbal and Written Communication
- Credit and Cash Payments
- Guest Satisfaction
- Accounts Payable and Accounts Receivable
Timeline
House Cleaner
Merry Maids
12.2023 - Current
Night Auditor
Home2 Suites By Hilton
02.2023 - 11.2023
Assistant Teacher
Willow Tree Learning Center
12.2022 - 01.2023
Night Auditor
Bear Creek Mountain Resort
01.2022 - 12.2022
Lead Customer Service Associate
Wawa
01.2021 - 01.2022
Retail worker
Premise Maid
04.2019 - 02.2021
High School Diploma -
Brandywine Heights High School