Lillian Morgan
Pikeville,KY
Summary
Highly motivated and reliable New Grad skilled at problem resolution and time management. Comfortable working in fast-paced environment while providing quality care. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Assistant
Outback Steakhouse
09.2023 - 03.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Trained new Server Assistants, fostering a supportive team environment that contributed to overall restaurant success.
Barista
Starbucks
09.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess
Cheesecake Factory Inc
04.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Building Operations
University Of Nevada, Reno
02.2020 - 02.2021
- Assisted in emergency situations, ensuring the safety of occupants and minimizing damage to the property.
- Reduced incidents of vandalism and theft by maintaining a vigilant watch on the property and promptly reporting suspicious activities.
- Answered and directed calls of patrons as needed
- Managed the lost and found system via excel
- Maintained COVID sanitation policies
- Set up and took down events as scheduled
- Maintained the safety and quality of the library
- Communicated with other staff through radio as needed
Education
Bachelor of Science - Biology
University of Nevada, Reno
Reno05.2023
Skills
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Time Management
- Medical terminology knowledge
- Professionalism and Ethics
- Anatomy and Physiology Knowledge
Certification
- BLS certified
- CCMA - Certified Clinical Medical Assistant
Timeline
Server Assistant
Outback Steakhouse
09.2023 - 03.2024
Barista
Starbucks
09.2022 - 12.2022
Hostess
Cheesecake Factory Inc
04.2021 - 10.2021
Building Operations
University Of Nevada, Reno
02.2020 - 02.2021
Bachelor of Science - Biology
University of Nevada, Reno