Lillian Nichols
Ringgold,GA
Summary
Proven track record of enhancing customer satisfaction and streamlining delivery processes at AAA Courier through exceptional time management and interpersonal communication skills. Skilled in GPS navigation and relationship building, consistently achieving timely deliveries and positive client interactions. Demonstrated ability to improve service quality by adhering to safety and confidentiality standards.
Overview
16
16
years of professional experience
Work History
Courior
AAA Courior
01.1999 - 08.2013
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods. Pickup bank deposits 3 times a day on Friday and delivered to downtown main branch
Private Caregiver
Senior Caring Services
08.1997 - 08.2009
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed patient medications, ensuring accurate dosages and timely administration.
Education
Diploma -
Ringgold High School
Ringgold, GA06.1984
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Excellent driving skills
- Clean Driving Record
- Package handling
- Valid Driver's License
- GPS and route planning
- Relationship building and rapport
- Attention to confidentiality
- Delivery Management
- Handheld scanning devices
- Deadline Adherence
- Sorting
- Smartphone Usage
- Local geography knowledge
- Item tracking
- Licensed driver in State
- GPS Technology
- Dispatch Collaboration
- Dispatch
- Performance Improvement
- HIPAA Compliance
- Issue Escalation
- Supply Management
- Building physician relationships
- Multitasking Abilities
- Decision-Making
- Multitasking
- Item Sorting
- Excellent Communication
- Documentation
- Organizational Skills
- Written Communication
- Interpersonal Communication
- Team building
- Task Prioritization
- Relationship Building
- Teamwork and Collaboration
- Analytical Thinking
- Clerical Support
- Active Listening
- Problem-solving abilities
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Continuous Improvement
- Time management abilities
- Adaptability
- Analytical Skills
- Problem-solving aptitude
- Professional Demeanor
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Affiliations
- National Association of Social Workers
- American Society of Safety Professionals
- Freemason
Timeline
Courior
AAA Courior
01.1999 - 08.2013
Private Caregiver
Senior Caring Services
08.1997 - 08.2009
Diploma -
Ringgold High School
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