Lillian Novak
Virginia Beach,VA
Summary
High-energy Administrator with proven leadership, critical thinking and project management abilities gained during a 35-year administrative career. Experienced in managing clerical requirements of healthcare offices and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
29
29
years of professional experience
Work History
Accounts Payable and Receivable Clerk
Lutheran Home Of Southbury
11.2021 - 03.2024
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed multiple electronic payment systems to streamline payment processes and reduce errors.
- Reviewed 120 vendor invoices for appropriate documentation and validity prior to payment.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
Front Desk Receptionist
Newtown Rehabilitation And Healthcare Center
09.2021 - 11.2021
- Greeted dozens of guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed dozens of appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
Deli Associate
Big Y
12.2018 - 07.2020
- Provides quality customer service.
- Knowledgeable in product selection, storage, and safety.
- Responsible for end of day closing, cleaning, and sanitizing.
- Contributed to select food item management and marketing.
- Instrumental in precepting 7 new hires.
Human Resources Assistant Administrator
Watermark Retirement Communities
01.2018 - 01.2018
- Participated in on boarding of 6 new associates.
- Presented general orientation to 6 new hires.
- Guided and assisted with benefit enrollments.
- Effectively managed high volume phone responsibilities at Concierge desk.
- Completed daily clerical/administrative tasks.
Senior Concierge
Maplewood Assisted Living
01.2016 - 01.2018
- Proficient in high level phone activity.
- Solely responsible for scheduling and arranging transportation for various outings to meet dozens of residents' requests.
- Oversaw building services operations, interacting with residents, and maintaining resident computer census while informing corporate office and all internal department personnel.
- Have effectively adapted skills and knowledge to diverse professional environments including healthcare, customer service, and hospitality.
Office Administrator
New England Home Care
01.2015 - 01.2016
- Billing Specialist with access to Clinical support when necessary.
- Efficiently maintained hundreds of medical records.
- Assisted with State of Connecticut mandatory quarterly and annual reviews and audits.
- Front desk duties including phone contact with patients, scheduling pick-up and drop-off, and coordinating appointments for dozens of patients.
Administrative Supervisor
Masonicare Home Health and Hospice
01.2007 - 01.2015
- Managed patient service area (PSA), business support staff in all daily activities.
- Performed as Human Resources Representative, including recruitment, advertisements, processing applications, background investigations, new employee processing activities, first injury reporting and HR related logs.
- Utilized computer software in monitoring patient service area to identify trends/performance and prepare weekly reports to Regional Business Manager.
- Managed payroll for branch for 50 people.
- Coordinated communication between billing and intake department.
- Active in all business hospice support, recurring charges and Oasis validation reports.
- Chairperson for safety committee.
Office Manager
Masonicare Home Health and Hospice
01.2006 - 01.2007
- Managed all payroll processes to ensure accuracy and timeliness.
- Assisted corporate human resource department with duties related to job fairs and recruitment.
- Controlled all billing errors and participated in monthly close.
- Oversaw maintenance for PSA's clinical records in compliance with State and Federal Regulations.
Business Support Specialist
Masonicare Home Health and Hospice
01.2002 - 01.2006
- Efficiently managed all professional and paraprofessional scheduling in McKesson computer software.
- Responsible for training homecare patients and new professional staff to lifeline Telemonitoring System.
- Facilitated and tracked outstanding physical orders.
- Managed daily operations of front desk which included, answering multiple phone lines and daily filing.
Senior Customer Service Specialist
Amphenol RF Corporation
01.1997 - 01.2001
- Liaison between product marketing, engineering, production planning,
- Purchasing, and accounting to coordinate and resolve issues.
- Provided quotes, deliveries and quality issues.
Marketing Communication Assistant
Amphenol RF Corporation
01.1995 - 01.1997
- Responsible for all aspect of trade show development, including initial contract set up, analyzing of floor plans, travel and accommodations.
- Controlled all fulfillments of literature inquiries generated through magazine leads, prospect profile reports, telemarketing sources and trade show retrieval.
Education
High School Diploma -
Harding High School
Bridgeport, CT06.1976
Skills
- Food Service
- Customer Service
- Administrative Experience
- Medical receptionist
- Typing
- Accounts Payable Software
- Invoice Processing
- Microsoft Excel proficiency
- Purchase Order Management
- Expense Reporting
- Payment Scheduling
- Data Entry
Assessments
Front Desk Manager (Hotel), Highly Proficient, 01/01/20, Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Administrative Assistant/Receptionist - Proficient (2024)
Customer Focus and Orientation - Proficient (2024)
Front Desk Agent (Hotel) - Proficient (2024)
Attention To Detail - Proficient (2024)
Sales Skills - Proficient (2024)
Timeline
Accounts Payable and Receivable Clerk
Lutheran Home Of Southbury
11.2021 - 03.2024
Front Desk Receptionist
Newtown Rehabilitation And Healthcare Center
09.2021 - 11.2021
Deli Associate
Big Y
12.2018 - 07.2020
Human Resources Assistant Administrator
Watermark Retirement Communities
01.2018 - 01.2018
Senior Concierge
Maplewood Assisted Living
01.2016 - 01.2018
Office Administrator
New England Home Care
01.2015 - 01.2016
Administrative Supervisor
Masonicare Home Health and Hospice
01.2007 - 01.2015
Office Manager
Masonicare Home Health and Hospice
01.2006 - 01.2007
Business Support Specialist
Masonicare Home Health and Hospice
01.2002 - 01.2006
Senior Customer Service Specialist
Amphenol RF Corporation
01.1997 - 01.2001
Marketing Communication Assistant
Amphenol RF Corporation
01.1995 - 01.1997
High School Diploma -
Harding High School
Similar Profiles
Heidi HamHeidi Ham
Certified Nursing Assistant at Lutheran Home Of SouthburyCertified Nursing Assistant at Lutheran Home Of Southbury
Kyra ZambiellaKyra Zambiella
Licensed Practical Nurse, Home Care at All Pointe Home CareLicensed Practical Nurse, Home Care at All Pointe Home Care
Stella Grant, RNStella Grant, RN
Licensed Practical Nurse at Lutheran Home, a Lutheran Life CommunityLicensed Practical Nurse at Lutheran Home, a Lutheran Life Community
ELIZABETH BAMBRICKELIZABETH BAMBRICK
LPN at Jones and Cabacoy Veterans Care CenterLPN at Jones and Cabacoy Veterans Care Center
Braydon SlaytonBraydon Slayton
Electronics Technician at United States Navy, Active DutyElectronics Technician at United States Navy, Active Duty