Lillian Ogren
Hollis
Summary
Dedicated Certified Clinical Medical Assistant committed to delivering high-quality, compassionate patient care. Eager to support a collaborative healthcare team while enhancing hands-on clinical skills and fostering a positive patient experience. Recognized for empathy, reliability, and a consistently positive attitude, ready to contribute effectively to patient well-being and team success.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Poke Spot
01.2024 - 08.2025
- Supervised and led a team of 3-4 employees, ensuring high levels of customer service, productivity, and operational efficiency during shifts.
- Delegated tasks effectively to team members, ensuring the timely preparation and presentation of poke bowls while maintaining excellent quality standards.
- Trained new employees on company procedures, food safety guidelines, payment systems, and customer service techniques, improving team performance and consistency.
- Managed opening and closing procedures, including setting up food delivery prepping stations, inventory checks, and securing the premises after business hours.
- Monitored inventory levels and coordinated restocking efforts to ensure ingredients and supplies were always available during peak hours.
- Resolved customer complaints or issues swiftly, ensuring a positive experience and promoting customer satisfaction and retention.
- Ensured compliance with food safety standards, including proper food storage, handling, and sanitation practices, to meet health department regulations.
Shift Supervisor
Starbucks
07.2019 - 10.2023
- Oversee the daily operations of the store, ensuring all tasks are completed efficiently and on time, such as drink preparation, order fulfillment, and inventory management.
- Lead and motivate a team of baristas to deliver exceptional customer service and ensure smooth operations during shifts.
- Delegate tasks effectively to team members to maintain efficiency, including managing drink preparation, customer service, and cleanliness.
- Onboard and train new employees, teaching them Starbucks’ standards for drink preparation, customer service, and store procedures.
- Supervise cash register operations, ensuring that cash handling procedures are followed accurately and that all transactions are processed efficiently.
- Assist in cash reconciliation at the end of shifts, ensuring registers are balanced and preparing the store for the next shift.
- Assist with the execution of promotional campaigns and ensure all staff is informed about current deals, offers, and new menu items.
- Ensure that breaks and other scheduling needs are managed effectively to maintain service levels during busy hours.
Education
Certified Clinical Medical Assistant -
Southern New Hampshire Health MA Program
01.2025
Associate Degree - Allied Health
New Hampshire Institute of Technology
01.2024
High school diploma - undefined
Hollis Brookline High School
06.2020
Skills
- Microsoft Office Suite
- Time Management
- Financial Proficiency
- Accuracy & Attention to Detail
- Organizational Skills
- Comfort in stressful environments
- Adaptability
- Energetic
- Great Communicator
Timeline
Shift Supervisor
Poke Spot
01.2024 - 08.2025
Shift Supervisor
Starbucks
07.2019 - 10.2023
High school diploma - undefined
Hollis Brookline High School
Certified Clinical Medical Assistant -
Southern New Hampshire Health MA Program
Associate Degree - Allied Health
New Hampshire Institute of Technology