Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lillian O'Neal

Helena,MT

Summary

Administrative Professional with expertise in data entry, communications, and office coordination. Proven ability to support diverse visitor and staff needs while maintaining confidentiality. Committed to fostering a positive workplace culture through effective collaboration and support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Coordinator

West Mont
Helena, MT
05.2021 - Current
  • Organized office supplies and maintained inventory for daily operations.
  • Assisted in scheduling meetings and coordinating office events efficiently.
  • Managed incoming communications, directing inquiries to appropriate staff members.
  • Supported the onboarding process by preparing new employee materials and resources.
  • Provided customer service support, addressing inquiries and resolving issues promptly.
  • Greeted visitors and directed them to the appropriate area or person.
  • Followed up with customer inquiries via phone or email promptly.
  • Provided administrative support for all departments in the organization as necessary.
  • Supported other teams with various administrative tasks when required.
  • Scheduled appointments for staff members using Outlook calendar system.
  • Updated contact information lists regularly in accordance with company policy.
  • Managed daily mail distribution including sorting out incoming and outgoing mail.
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
  • Reviewed documents for accuracy before submission to external parties such as clients or vendors.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.

Assistant Restaurant Manager

Bad Betty's BBQ
Helena, Montana
02.2021 - 05.2025
  • Assisted in daily restaurant operations and staff management at a popular BBQ establishment.
  • Trained new team members on service standards and food safety protocols.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Implemented daily specials and promotions to enhance menu offerings.
  • Maintained cleanliness and organization of dining and kitchen areas throughout shifts.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Monitored customer service standards and took corrective action when needed.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Clothing Sales Associate

Target
Helena, Montana
02.2020 - 02.2021
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained inventory levels through regular stock checks and organized displays.
  • Operated point-of-sale system to process transactions efficiently and accurately.
  • Collaborated with team members to create visually appealing merchandise layouts.
  • Trained new staff on store procedures and product knowledge effectively.
  • Implemented promotional displays to enhance customer engagement and sales visibility.

Prior Authorization Coordinator

Associated Dermatology
Helena, Montana
07.2019 - 02.2020
  • Processed prior authorization requests for dermatology services and procedures.
  • Reviewed patient medical records to verify insurance coverage and eligibility.
  • Communicated with insurance providers to obtain necessary approvals for treatments.
  • Coordinated with healthcare providers to gather required documentation for authorizations.
  • Maintained organized records of authorization requests and outcomes in system.
  • Assisted patients in understanding their insurance benefits and prior authorization process.

Education

High School Diploma -

Penn Foster School
Scranton, PA
05-2017

Skills

  • Communication skills
  • Customer service
  • Scheduling meetings
  • Attention to detail
  • Problem solving
  • Event coordination
  • Meeting organization
  • Office administration
  • Supply replenishment
  • Scheduling
  • Calendar management
  • Mail handling
  • Relationship building
  • Clerical support

Affiliations

  • Reading and Writing
  • Outdoor Activities
  • Caring For Animals

Certification

  • MANDT and First AID/CPR Certified

Timeline

Office Coordinator

West Mont
05.2021 - Current

Assistant Restaurant Manager

Bad Betty's BBQ
02.2021 - 05.2025

Clothing Sales Associate

Target
02.2020 - 02.2021

Prior Authorization Coordinator

Associated Dermatology
07.2019 - 02.2020

High School Diploma -

Penn Foster School

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