Lillian Owensby
Charlotte,NC
Summary
Adept at ensuring guest satisfaction and proficient in customer service, my work at Shannon Park Swim Club improved my first responder skills, including First Aid and CPR, and reinforced my strong communication and leadership abilities. I have demonstrated adaptability in emergencies and proficiency in POS systems. I excel in high-pressure environments, and I always prioritize client relations and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Shannon Park Swim Club
Charlotte, NC
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Education
JT Williams Secondary Montessori
Charlotte, NCSkills
- Strong communicator
- Effective problem-solver
- Leadership qualities
- Team collaboration
Certification
- Lifeguarding Certification - American Red Cross.
- Child and Baby First Aid/CPR/AED Online Only – American Red Cross.
- CPR/AED for the Professional Rescuer - American Red Cross.
Timeline
Lifeguard
Shannon Park Swim Club
05.2023 - Current
JT Williams Secondary Montessori