Lillian Parker
White River Juction,VT
Summary
Dynamic leader with a proven track record at Boloco, adept in team management and quality control. Excelled in enhancing food safety compliance and customer satisfaction through effective coaching and mentoring. Demonstrated excellence in product management, ensuring high standards of sanitation and nutritional knowledge. Achieved significant improvements in team performance and service delivery.
Overview
2
2
years of professional experience
Work History
Team Lead
Boloco
03.2024 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
Digital Associate
Walmart
11.2022 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Baker
The Fort @ Exit 8
11.2023 - 04.2024
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Maintained accurate inventory of baking supplies and ingredients.
- Operated and maintained bakery equipment, including ovens and mixers.
- Created appealing displays to showcase products in bakery.
- Produced consistently high-quality baked goods for customers.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Managed display cases to verify freshness and attractiveness of products.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cut and shaped dough for pies, rolls and other pastries.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
Line Cook
Trailbreak Taps and Tacos
04.2023 - 11.2023
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Plated and presented all dishes to match established restaurant standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
High School Diploma -
Hartford High School
White River Junction, VT06.2024
Skills
- Coaching and Mentoring
- Product Management
- Quality Control
- Sanitation Standards
- Nutritional knowledge
- Food Safety Compliance
- Allergy awareness
- Team Management
Accomplishments
Achieved a Seal of Biliteracy in Spanish Language.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Team Lead
Boloco
03.2024 - Current
Baker
The Fort @ Exit 8
11.2023 - 04.2024
Line Cook
Trailbreak Taps and Tacos
04.2023 - 11.2023
Digital Associate
Walmart
11.2022 - Current
High School Diploma -
Hartford High School
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