Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
References
Timeline
Generic

Lillian Patterson

Spanish Fort,AL

Summary

Dynamic sales professional with proven expertise in customer service and sales development, honed across roles at Party City, Publix, and Shoe Station. Excels in POS system operation and leveraging excellent communication skills to exceed sales goals. Demonstrated ability to enhance customer satisfaction and drive repeat business by effectively addressing needs and upselling.

Overview

3
3
years of professional experience

Work History

Sales Associate

Party City
Spanish Fort, USA
08.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Cashier

Publix
Spanish Fort, USA
10.2021 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Learned roles of other departments to provide coverage and keep store operational.

Sales Associate

Shoe Station
Spanish Fort, USA
12.2023 - 05.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Completed transactions efficiently with POS system
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Education

High School -

Spanish Fort High School
Spanish Fort
12-2024

Skills

  • Organized
  • Customer Service
  • Exceeds sales goals
  • Excellent communication skills
  • Time management
  • Upselling
  • Sales Development
  • Product Sales
  • POS System Operation

Extracurricular Activities

Library Club Environmental Club Interact Club National Technical Honours Society Mu Alpha Theta

Languages

English

References

References available upon request.

Timeline

Sales Associate

Party City
08.2024 - Current

Sales Associate

Shoe Station
12.2023 - 05.2024

Cashier

Publix
10.2021 - Current

High School -

Spanish Fort High School

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Lillian Patterson