Lillian Patterson
Summary
Dynamic sales professional with proven expertise in customer service and sales development, honed across roles at Party City, Publix, and Shoe Station. Excels in POS system operation and leveraging excellent communication skills to exceed sales goals. Demonstrated ability to enhance customer satisfaction and drive repeat business by effectively addressing needs and upselling.
Overview
3
3
years of professional experience
Work History
Cashier
Publix
10.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
Seasonal Sales Associate
Party City
08.2024 - 11.2024
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Shoe Station
12.2023 - 05.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Completed transactions efficiently with POS system
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Spanish Fort High School
Spanish Fort, AL12-2024
Skills
- Organized
- Customer Service
- Exceeds sales goals
- Excellent communication skills
- Time management
- Upselling
- Sales Development
- Product Sales
- POS System Operation
Timeline
Seasonal Sales Associate
Party City
08.2024 - 11.2024
Sales Associate
Shoe Station
12.2023 - 05.2024
Cashier
Publix
10.2021 - Current
High School Diploma -
Spanish Fort High School
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