Lillian Paulson
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
South Country Health Alliance
Medford, MN
01.2023 - 02.2024
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Conducted research on various topics as requested by management.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Mortgage Operations Assistant
Round Bank/Robert Half Staffing
Waseca, MN
01.2021 - 07.2021
- This position is responsible for assisting the Mortgage Loan Operations Department with various administrative tasks
- I reviewed, organized and filed digital documents in customer files
- I moved electronic documents to/from various software programs
- Worked special programs and assignments per manager as required
- Was able to successfully complete major project ahead of schedule
- Ability to communicate effectively in writing and in person, independently a great problem solver and researcher with high attention to detail
- Ability to organize and prioritize
- Great communicator with other coworkers
- (Contractor)
Administrative Assistant
Mayo Health Systems/Voca
Rochester, MN
11.2019 - 04.2020
- Provided support for 5 people in the NEA Access Program team, coordinated hectic weekly meeting schedule for the Program Manager and staff
- I applied my Administrative Assistant expertise to perform a variety of secretarial/clerical tasks
- I was accountable for ensuring accuracy and completeness of all documents
- I possess a high level of skill in organization, professional/customer service focus, interpersonal relations, and have the ability to prioritize and handle a variety of tasks simultaneously, including standard office practices and independent composition of email
- Hard worker with great attention to detail and a quick learner
- I was able to adapt to a rapidly changing environment
- (Contractor)
Payroll Administrator
SunOpta, Inc
Edina, MN
02.2018 - 01.2019
- Process payroll information for new hires and seasonal employees
- Audit time sheets of all seasonal employees for our California plants
- Audit paychecks and send out
- Processed unemployment requests
HR Assistant
Mayo Health Systems
Albert Lea, MN
07.2016 - 12.2016
- Coordinate and schedule Calendar Interviews for potential candidates
- Assist with coordinating Physician’s orientation schedules
- Provide EMR access to all Physicians and Locums
- Provide outstanding Customer Service skills in person and on the phone
- Able to work as a valued member of a team or independently
- Assist with processing I9’s and background checks
- Experience with Microsoft word, outlook, PowerPoint & excel
- (Temp)
HR Assistant/Receptionist
Schmidt Printing
Byron, MN
04.2015 - 01.2016
- Manage switchboard multi line, while providing exceptional Customer Service skills
- Generate various reports and documents using Microsoft Word, Excel and PowerPoint
- Process incoming applications and set up interviews
- Assist Accounting with spreadsheet financial deposit and withdrawals
Finance Associate 2
Mayo Clinic Health Systems
Albert Lea
02.2015 - 04.2015
- Match purchase orders to invoices and enter invoices into computer
- Reconcile processed work by verifying entries and comparing system reports to balances
- Prepare documents for scanning, make photo copies of records
- Protect organization's value by keeping information confidential
- Excellent analytical, problem solving and decision making skills
- Verify vendor accounts by reconciling monthly statements
- Enter new or update vendor names and data
- Resolve purchase orders, invoices, payment discrepancies, and documentation.
- Provide accurate and effective document preparation and records management relative to the A.P.
- (Temp)
Customer Service Representative
Amesbury/Truth Hardware
Owatonna, MN
10.2014 - 01.2015
- Processing of customer complaints, RMA’s and credit memos for inside sales department
- Input order entries for window hardware parts in an AS400 application
- Initiate and process of customer billings
- Monitor the Truth sales support email box
- Great rapport with customers
- Back-up receptionist for breaks and lunches
- (Temp)
Education
Diploma -
Fremont High School
Sunnyvale, CACertifications - Human Resource Management and Staffing
University of California - Santa Cruz Extension
Santa Clara, CASkills
- Clerical duties
- Research
- Mail handling
- Check processing
- Scheduling
- Prioritization
- Multi-line telephone systems
- Accounting support
- Typing 47 wpm
- AS/400
- PeopleSoft HRMS
- Multi-line phone systems
- Vendor management
- Data entry
- Videoconference preparation
- Phone call answering
- Administrative skills
- Office duties
- Interdepartmental correspondence
- Professional email correspondence
- Document preparation
- Records management
- Customer service
- Office switchboard management
- Call routing
- Meeting scheduling
- Organizational skills
- Filing system management
- Collaboration
- Report generation
- Microsoft Word
- Microsoft Excel Int
- Microsoft Outlook
- Microsoft PowerPoint Int
- HIPAA compliance
- Teamwork
- Independent work
Languages
Spanish, Fluent
Timeline
Administrative Assistant
South Country Health Alliance
01.2023 - 02.2024
Mortgage Operations Assistant
Round Bank/Robert Half Staffing
01.2021 - 07.2021
Administrative Assistant
Mayo Health Systems/Voca
11.2019 - 04.2020
Payroll Administrator
SunOpta, Inc
02.2018 - 01.2019
HR Assistant
Mayo Health Systems
07.2016 - 12.2016
HR Assistant/Receptionist
Schmidt Printing
04.2015 - 01.2016
Finance Associate 2
Mayo Clinic Health Systems
02.2015 - 04.2015
Customer Service Representative
Amesbury/Truth Hardware
10.2014 - 01.2015
Diploma -
Fremont High School
Certifications - Human Resource Management and Staffing
University of California - Santa Cruz Extension
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