Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Pepper

Manchester

Summary

Proven Animal Trainer and dedicated Customer Service Associate with a track record of enhancing public experiences and fostering strong relationships between pets and owners. Excelled in behavior analysis and effective communication at Tommy Hilfiger and as a self-employed professional. Skilled in positive reinforcement training and multi-tasking, consistently achieving success in animal training and customer satisfaction.

Offering strong foundation in customer service and genuine interest in insurance industry, ready to learn and grow in this new environment. Contributes detail-oriented mindset and ability to quickly grasp complex information, and apply analytical thinking and problem-solving skills. Ready to use and develop communication and customer service skills.

Overview

5
5
years of professional experience

Work History

Animal Trainer

Self Employed
10.2023 - Current
  • Minimized risk during live shows and events by overseeing animal handling procedures and ensuring proper safety protocols were in place.
  • Enhanced public experiences by providing engaging and educational animal demonstrations at events.
  • Established a strong professional reputation through consistent success in training animals for various roles, including service, therapy, and entertainment purposes.
  • Implemented innovative marketing strategies to increase visibility of services offered within the local community.
  • Strengthened relationships between owners and their pets through effective communication coaching and guidance.
  • Supported shelter adoption efforts by conducting temperament evaluations on potential adoptees to ensure proper matches with new families.
  • Increased animal obedience by implementing customized training programs tailored to individual needs.
  • Kept animals stimulated with variety of enrichment activities.

Cleaner

Spruce Street Laundromat
06.2023 - Current
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Achieved record of zero complaints regarding cleanliness in assigned areas.
  • Alleviated customer service needs with policy-appropriate solutions.

Animal Caretaker

Self Employed
06.2020 - Current
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.

Sales Associate & Customer Service

Tommy Hilfiger
09.2020 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

GED -

HiSet
Manchester, NH
02-2025

Skills

  • Positive reinforcement training
  • Cleaning and sanitizing
  • Pet handling
  • Problem-solving skills
  • Effective communication
  • Listening skills
  • Patience and tolerance
  • Multi-tasking strength
  • Reliability and punctuality
  • Excellent people skills
  • Goal oriented
  • Behavior analysis
  • Money handling

Timeline

Animal Trainer

Self Employed
10.2023 - Current

Cleaner

Spruce Street Laundromat
06.2023 - Current

Sales Associate & Customer Service

Tommy Hilfiger
09.2020 - 04.2021

Animal Caretaker

Self Employed
06.2020 - Current

GED -

HiSet

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Lillian Pepper