Lillian Pichardo

Maintains confidentiality in handling sensitive information while performing administrative tasks. Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace. Facilitates smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries. Expedited document processing with accurate data entry and timely filing of insurance information in order to accurately bill clients.

Managed vaccine inventories for La Clinica’s School Based Health Centers. Kept equipment and supply inventories up to date and preformed audits of all vaccine and medical supply inventory. Assisted with vaccine worksheets and verified that all administered vaccines matched within the EPIC medical system. Frequently assisted at sister locations throughout Medford, Central Point, and Ashland.

Managed the daily operations of residence halls to foster a safe, inclusive, and supportive living environment for students and staff. Co-supervised a team of Resident Assistants (RAs), providing mentorship on programming, community development, and student engagement initiatives. Educated residents on the university’s code of conduct and housing policies, promoting accountability and respectful community standards.
Oversaw safety protocols and ensured a secure environment for students and employees, while maintaining compliance with institutional policies, local regulations, and industry best practices. Coordinated administrative functions including room assignments, facility maintenance, budgeting, and record-keeping.
Led weekly area meetings to address program planning, student concerns, and operational updates. Participated in a rotating on-call schedule, responding to crises and facilities-related emergencies with professionalism, discretion, and effective communication.

The Temporary Office Specialist in Southern Oregon University’s Outreach and Engagement office is required to preform administrative and customer service support for a variety of educational programs, including the Advanced Southern Credit program and several youth summer camps such as Academy, Black Youth Summer Institute, and Summer Better Than Others. Responsibilities included serving as a point of contact for parents and guardians, facilitating clear communication regarding program logistics, policies, and procedures throughout each camp session. The role involved preparing rosters, name tags, and emergency contact information, as well as distributing safety and conduct materials to staff and participants. Timely updates to rosters required coordination with instructors, office staff, and families. This position demanded strong organizational skills, multitasking, and cross-functional collaboration to ensure smooth and safe program delivery.

As the Administrative Assistant for Southern Oregon University’s Student Apartments and Family Housing (SAFH), the role demanded a high degree of autonomy and effective communication to ensure efficient daily operations in full compliance with Oregon tenant laws. Key responsibilities included developing and implementing standard operating procedures, maintaining comprehensive digital and physical archives, and managing operational systems for Resident Managers, such as duty scheduling and property inspections. Regular audits of tenant information were conducted to ensure accuracy and regulatory compliance, and apartment applications were processed in accordance with established policies and legal requirements. The position required thorough knowledge of SAFH protocols and tenant law to assist residents with rent payments, 30-day notice filings, and key distribution, consistently delivering exceptional customer service and operational support.

As a Resident Assistant (RA) at Southern Oregon University, responsibilities included overseeing a designated floor of residents and collaborating with fellow RAs to maintain a secure and supportive residential community. Key functions encompassed event coordination, conflict mediation, and liaising with law enforcement to address safety concerns and manage high-pressure situations. Maintained comprehensive and accurate resident records utilizing the StarRez Housing System, ensuring strict adherence to university policies and FERPA regulations. Handled conduct violations by investigating incidents and submitting detailed reports within established deadlines. Additionally, served as an official representative of the residence halls by conducting tours for prospective students and their families, demonstrating professionalism and effective communication.

Operation Recreation is a summer camp program administered by Bend Parks and Recreation, serving children aged 5 to 10. As a staff member, I was responsible for supervising groups of up to 25 participants, ensuring their safety, welfare, and engagement throughout daily activities. This role required attentiveness to individual needs to foster a positive and inclusive environment, promoting ongoing participation in both summer and after-school programs.