Lillian Powell
Greensboro,North Carolina
Overview
5
5
years of professional experience
Work History
Resident Assistant
Housing and Residence Life
01.2024 - Current
- Manage 48 students in a traditional dorm-style living space on campus.
- Available 24/7 to help resolve conflicts.
- Organizes social and educational programs for students to attend, helping to form relationships with other residents in the community.
- On call once a weekday night per week, and on call every other weekend to every two weekends.
- Counseling incoming first-year students on academic procedures.
- Manages building administrative duties: room transfers, incident reports, and maintenance reports.
- Responded to emergency situations within the residence hall.
Server
Kickback Jacks Restaurant
09.2021 - 12.2023
- Greeted the guest in a prompt and courteous manner.
- Established menu knowledge and alcohol beverage specialties.
- Taking orders from patrons, often memorizing the orders if there were six patrons or fewer.
- Bringing prepared food to tables as soon as it is ready, and quickly clearing the table once finished.
- Completing side work throughout the shift, including rolling silverware, restocking cups, and keeping ice filled in both soda stations and at the bar.
Cashier for Grocery Store
Harris Teeter
05.2020 - 08.2020
- Provided customer service for men, women, and children of all ages and backgrounds.
- Attended to customer needs by answering questions and interpreting nonverbal cues.
- Observed customer behavior to anticipate needs and provide the best resources as needed.
- Maintained a clean, organized, and safe work environment.
Education
Bachelor of Science - Business Administration
University of North Carolina Wilmington
Wilmington, NC05-2026
Skills
- Leadership
- Problem solving
- Customer service
- Team building
- Event planning
Volunteer Experience
Diaper Bank- Volunteer
Dec 2023 - Feb 2024
- Helped unload the delivery truck and reload it with the new inventory that needed to go out the following day.
- Counted, organized, and packed each order that was to be delivered.
- Counted and wrapped diapers, organizing them to the proper size.
References
References available upon request.
Timeline
Resident Assistant
Housing and Residence Life
01.2024 - Current
Server
Kickback Jacks Restaurant
09.2021 - 12.2023
Cashier for Grocery Store
Harris Teeter
05.2020 - 08.2020
Bachelor of Science - Business Administration
University of North Carolina Wilmington