Lillian Ramirez
5168 W. Concord Pl. Chicago,IL
Summary
Versatile customer service specialist and receptionist bringing valuable experience in administrative roles, including Human Resources. Possessing work ethic, time management, manufacturing, organization, prioritization qualities, and data entry duties. Goal-driven with extensive background managing busy reception area and multi-line telephone systems. Security-conscious of confidential documentation.
Overview
24
24
years of professional experience
Work History
Bilingual Customer Service Representative
Reyes Holdings
Chicago, IL
06.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
- Take inbound calls in Spanish and English ques.
- Help with web support calls using chat bot and TTO text to order messages.
- Email to case- Web box, East and West.
Sales Operations Specialist
Cedar Electronics
Chicago, IL
10.2020 - 06.2022
- Enter all orders that come in via EDI and email. Confirm that all quantities are correct on the items the customer is ordering.
- Daily check on all part numbers to make sure they are in stock as well to when the estimated time of arrival will be.
- Assist other customer service specialist if they need help entering their orders for the day.
- Assist sales manager by entering all sales orders.
- Receive orders from Net Suite and True Commerce.
Receptionist/H.R.
Power Solutions International
Wood Dale, IL
10.2018 - 10.2020
- Answer phones along with greeting customers that walk in.
- Assist with employees with HR related questions or concerns.
- Distribute mail once it arrives for all buildings.
- Order office supplies as needed for all departments.
- Assist with on-boarding by, preparing ID badges and Access key cards for all new employees and temps.
- Assist HR with special projects. Cobra, Life Insurance, Vision, Termination, Blue Cross Blue Shield.
- Keep up to date attendance Log on hourly employees who call off.
Customer Service/Sales Representative
Two Men And A Truck
Elmhurst, IL
02.2017 - 08.2018
- Shared detailed information regarding Two Men And A Truck Moving Service options to help customers make decisions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided one on one sales consultations
- Assist in the quality control on booked services.
- Generate consistently to monthly sales goals
Inventory Control
C. Cretors And Company
Wood Dale, IL
12.2013 - 06.2016
- Completed receipts from all plant departments.
- Issued and returned Inventory back into the system.
- Monitored and filed inventory to ensure supply levels were accurate and filled.
- Delivered production schedules to All Plant Lead men teams to provide established time frames for production.
- Investigated and resolved variances with inventory records.
- Entered information into Docuware to update Inventory and status reports.
- Documented production volume, materials consumption and quality issues in Docuware to keep management well-informed and support proactive planning.
Receptionist/Customer Service Representative
C. Cretors & Company
Chicago, IL
04.2008 - 12.2013
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Sorted incoming mail and directed to correct personnel each day.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Answered and directed incoming calls using multi-line telephone system.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Entered data in Docuware software to keep records of parts for production to build popcorn machines.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Managed an eight -line system to handle more than 25 incoming calls per day.
Lab Server/Shipping & Receiving Coordinator
Peryam & Kroll Research Corporation
Chicago, IL
09.1999 - 04.2008
- Adhered and executed proper food handling for all tests.
- Screened clients for proper placement and product testing.
- Revised test clients paperwork for accountability.
- Monitored and ensured all test locations were administered according to company protocol.
- Received and managed all inventory, including maintaining a detailed account of stock of all items used on tests including the product and schedule of deliveries.
- Trained new employees for daily test everyday.
- Followed all protocols for every test that was completed daily.
Education
Some College (No Degree) - Mortuary Science
Malcolm X College
Chicago, ILSkills
- Efficient
- Attention to detail
- Organization
- Multi-line telephone skills
- Flexibility
- Team player
- Self Starter
- Assist On-boarding
- Multitasking ability
- Data entry
- Bilingual
- Microsoft Office
- WinPak Software
- Benefits Administration
Timeline
Bilingual Customer Service Representative
Reyes Holdings
06.2022 - Current
Sales Operations Specialist
Cedar Electronics
10.2020 - 06.2022
Receptionist/H.R.
Power Solutions International
10.2018 - 10.2020
Customer Service/Sales Representative
Two Men And A Truck
02.2017 - 08.2018
Inventory Control
C. Cretors And Company
12.2013 - 06.2016
Receptionist/Customer Service Representative
C. Cretors & Company
04.2008 - 12.2013
Lab Server/Shipping & Receiving Coordinator
Peryam & Kroll Research Corporation
09.1999 - 04.2008
Some College (No Degree) - Mortuary Science
Malcolm X College