Lillian Rapp
Kingman,AZ
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion, and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Officer
Kingman Police Department
06.2021 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become a familiar presence in the area.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served
Cheerleading Coach
Kingman Unified School District 20
07.2019 - Current
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Consistently enforced safety protocols during practices, reducing injury rates among participants significantly.
- Mentored young athletes, providing guidance on personal growth and academic achievements.
- Provided emotional support to athletes during challenging times on the team or in their personal lives.
Lifeguard
Kingman Regional Medical Center
08.2019 - 05.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Customer Service Representative
Kingman Regional Medical Center
11.2016 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Criminal Psychology
Arizona State University
Tempe, AZHigh School Diploma -
Lee Williams High School
Kingman, AZ05.2019
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Patience and Empathy
- Criminal Investigations
- Community Relations
- Crisis intervention and deescalation
- Case Management
- Personable and friendly
- Interpersonal Relationships
Certification
American Red Cross CPR and Lifeguard Instructor
Basic Forensic Interview Training
General Instructor
HGN and ARIDE
Timeline
Police Officer
Kingman Police Department
06.2021 - Current
Lifeguard
Kingman Regional Medical Center
08.2019 - 05.2022
Cheerleading Coach
Kingman Unified School District 20
07.2019 - Current
Customer Service Representative
Kingman Regional Medical Center
11.2016 - 08.2019
No Degree - Criminal Psychology
Arizona State University
High School Diploma -
Lee Williams High School
American Red Cross CPR and Lifeguard Instructor
Basic Forensic Interview Training
General Instructor
HGN and ARIDE
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