Lillian Richards

• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Reduced response time for customer inquiries by streamlining communication processes.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Responded proactively and positively to rapid change.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
• Updated account information to maintain customer records.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Trained staff on operating procedures and company services.
• Promptly responded to inquiries and requests from prospective customers.
• Established strong relationships with clients, leading to repeat business and positive feedback.
• Dispatch work order tickets to specific vendors for commercial stores

• Follow up with vendors for ETA, Vendor Packages, Invoices

• Communicate with our Clients to provide their needs, • ie; Janitorial, HVAC, Electrical, Plumber, Locksmith

• Trouble shoot issues with vendors and clients

• Submit paperwork to Project managers for billing purpose

• Follow up with Store Manager to ensure they are satisfied with services provided

• Create work order tickets using Office Trax and dispatch

• Create notes in Office Trax for anyone who may need an update.

• Communicate with project managers with any/all issues with client.

• Heavy incoming and outgoing phone calls

• Support Vendors with questions pertaining to vendor package and payments.

• Accounts Payable Department: Worked on Saturdays,

• Filing, sorting checks, matching checks with correct invoice, Call vendors for updated documents to process payments.

* recruit prospect students

* orientation for all new students

* meet and greet * answering phones

* process applications for new student

* follow up with new and old students (attendance and payments)

* cover classes in absence of instructor

* order supplies n maintain inventory

* collect tuition payments via cash and credit card

* maintain daily and monthly payment logs

* maintain Data Base up to date

* process invoices (Excel)

* maintain a positive environment with students snd staff

* interview, hire, terminate, New hire orientation and training

* maintain employee files up to date (id & I9 forms)

* employee evaluation (every 3 months)

• Communicate with customers via phone, email and live chat.

• Process orders in a fast-paced environment.

• Provide knowledgeable answers to questions about product, pricing and availability.

• Help customers navigate our website and place orders online.

• Work with internal departments to meet customer's needs.

• Work with customers to resolve product returns, shipping inquiries and order status questions.

• Process A-Z Claims and Negative Feedbacks (Time Sensitive)

• Submit quotes for quantity and custom items.

• Process Payroll for over 3000 employees using ADP Payforce and Valiant

• Prepare Reports for Vacation and Personal day Request to verify eligibility

• Review and Process all Payroll Reconciliation, Prepare Manual Checks using Peachtree

• Complete forms from Social Security, Unemployment and Disability

• Process Garnishment (Child Support, Levy)

• Review Payroll reports to ensure employees were paid correctly.

• Interact with all levels of management with questions pertaining to their employees. Assist with reconciliation and questions pertaining to payroll and or vacations.

• Interact with employees regarding payroll, taxes, garnishment, vacations and personal time off.

• Assist Department Manager with special projects (audits

• Interviewed and evaluated 50-60 patients daily to determine if eligible for state funded medical aid programs such as Medicaid, Charity Care and Medicare. Processed PE application for pregnant women, collected documents to complete Charity Care applications and determined eligibility.

• Supervise staff of 8, assure that registrations are correct, check for errors in billing such as insurance companies and insurance ID information. Assist employees with questions pertaining to department policies. • Verified insurance benefits for outpatient diagnostic testing, same day surgery and admissions. • Obtained Pre-Certifications referrals and Authorization Numbers, followed-up with doctor's office for any missing documents.

• Pulled medical records charts to verify reason for visits and provided medical note for patients.

• Entered orders for testing, faxed test results to doctors.

• Entered all demographic information using Affinity Software and Gaffney Medicare program, when registering a patient for outpatient or inpatient procedures.